Sorry for the setup issues you're having. I know it can be frustrating to have a new device and not be able to get it working correctly. Let's figure this out and get things working properly for you.
I do have a few questions.
If you can let me know a few more details, we can narrow down the issue for you. I look forward to your response. Thanks.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.