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Tv streaming issues

CarlaINNC
Community Member

My brand new TCL series 6 TV is having constant streaming issues. Until recently, it worked very well. I’ve reset the Nest twice. On Google Home it says the connection with the tv is “good”.

all other devises are “great”. What is the fix?

2 REPLIES 2

RXShorty
Gold Product Expert
Gold Product Expert

Hi @CarlaINNC 

Most of the time, the WiFi adapters in TVs aren't that great.

Maybe there is an update for your TV that fixes the WiFi issues?
Did you also try a factory reset of your TV?
Maybe worth a shot, but please note that you have to set up your TV again.
If possible, you can also try connecting it with an ethernet cable. 🙂

AbigailF
Community Specialist
Community Specialist

Hey folks, 

@RXShorty, appreciate your helpful response. 
@CarlaINNC, chiming in to ensure everything is good here. Were you able to see RXShorty's response?

Best,
Abi