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Cannot remove Google Wifi Point From app

Community Member

to summarize, I have the exact same

problem as stated here:


The proposed solution won’t work because the device is “offline” - it not part of the mesh. So when you’d the device tile it takes you to a different screen if you click the gear then it fails, if you click the 3 dots doesn’t show anything helpful.

added some additional screen shots here:


any suggestions?


Gold Product Expert
Gold Product Expert

Hey @MrDude .

This article walks you through the steps on how to remove the device from the app even if it is offline:

Remove Google Nest devices from the Google Home app 

At the bottom of this article, it tells you how to factory reset the device using the reset button on the device:

Factory reset your Wifi device 


And just FYI, Google does not recommend having more than 5 devices in the mesh network as it can cause bandwidth issues: How many Nest Wifi Pro, Nest Wifi, or Google Wifi routers or points do I need? 

Hey folks, 

Thanks for lending a hand, @PatrickP_Viking.
@MrDude, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.


Community Specialist
Community Specialist

Hi MrDude,

Checking back in should you still have some questions here. Let us know by replying to this thread. 


Community Specialist
Community Specialist

Hey MrDude,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.