UK Virgin Hub3 Modem mode and nest router issue

[wifi-subha]

Hi, 

I have Virgin Hub3.0 and I made that only in Modem mode. 
However, after that Google nest router says, no internet connection from modem. 

If I switch back the virgin hub to router mode everything is fine. Least they are working ( Speed is awful from 350 mbps to 55 mbps )  So no cable issues. 
And while My virgin hub in Modem mode, I can connect to internet via ethernet cable. Hence it proves that my hub is not an issue. 


Why Google nest product couldn't able to offer any decent debugging issue ?  The light that glows in front of the product is the only way.  Very disappointing and am upset/angry and all bad emotions. Around £200 pound product , just it should work plug and play isn't. ? 
Internet says Order or reboot, Order of port I should use in Hub and a lot..  

Does community had any similar issue ?  Any tips for me ?

[EdwardT]

Hi wifi-subha,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Google Wifi while your router is in Modem mode. Could you tell us the light status of your Google Wifi when your router is on modem mode? Also, it your Google Wifi broadcasting it's temporary setup network?

Thanks,

Edward

[EdwardT]

Hi wifi-subha,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi wifi-subha,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward