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Unable to complete set up - Connection failed

DoriHallberg
Community Member

Since our internet provider wasn't able to turn wifi off on our old router, they gave us a new Comtrend Nexus Link 3122 without wifi. I have tried repeatedly today to connect our new Nest Wifi router with no success, including unplugging everything, including the ethernet to my desktop, and starting over.  Any advice would be appreciated.

4 REPLIES 4

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Honestly if you have a new modem your best bet is to factory reset the nest wifi system and start fresh.  Luckily the factory reset for the nest wifi is quick and painless!

Tried that twice, at different points, with no success. Clearly there is some incompatibility. Sending it all back tomorrow.

Jeff
Community Specialist
Community Specialist

Hi, DoriHallberg.

I just wanted to follow up real fast to see if you still needed help on this. I'm sorry for the frustration this has caused. You mentioned that you were going to be returning the product, but if you still have it and still need some help on this, please let me know.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks