I have attempted to use the Google Home app to change my Google Wifi WAN settings from PPPoE to Static so my friend and I can set up a Minecraft server. I've made many attempts, switching between two android devices.
When I remove ethernet cable from my primary router to change WAN settings, I get an Amber light but no connectivity will occur between the Home app and the GMesh after the Amber light occurs and thus can't access settings and make changes to WAN settings whether mobile data with the android devices is on or off.
Is this a Google Home bug? Should I use a different router and then use my Google WiFi as bridges?
Is there a way to access
I should be able to access the router via an offline connection to change this setting and I can't establish a connection between the Home app and the router after Amber light. Thanks 👍🙏
We spend 2h with Google support on chat to try to figure it out. They log in to the router remotely to check settings. They thought it could be because of the GSuit account but after a factory reset and migration network to a normal Google account and also checking with another phone (Google Pixel) it is still the same issue. For now, we using our old normal router because we can't work like that.
btw I'm very curious about what has in his head someone who designs disconnecting ethernet cables to change router settings... imagine disconnecting the water pipe from the washing machine to change the washing program ...
Are you still working with support on this, or have you set troubleshooting aside for now? If you're ongoing with support, I would suggest seeing things through there as to not confuse the troubleshooting steps. Let us know what point you're at with them and we'll help here as we can.
I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?
We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.
Also, please continue the conversation there as this thread will be locked after 24 hours.