Unable to edit WAN settings with Google Home app using Android

[rypie301200]

I have attempted to use the Google Home app to change my Google Wifi WAN settings from PPPoE to Static so my friend and I can set up a Minecraft server. I've made many attempts, switching between two android devices.

When I remove ethernet cable from my primary router to change WAN settings, I get an Amber light but no connectivity will occur between the Home app and the GMesh after the Amber light occurs and thus can't access settings and make changes to WAN settings whether mobile data with the android devices is on or off.

Is this a Google Home bug? Should I use a different router and then use my Google WiFi as bridges?

Is there a way to access 

I should be able to access the router via an offline connection to change this setting and I can't establish a connection between the Home app and the router after Amber light.  Thanks 👍🙏

[adrchw]

The same issue here. I see the router in the browser when I access it via router IP, but somehow Google Home doesn't see it when the ethernet is disconnected. Mobile data off. 

So useless App... Google any comments on that??

[Jhonleanmel]

Hi everyone,

Thanks for posting and sorry for the delay.

Editing the WAN setting on your Google Home app requires the Google Wifi to be online. Could you try to edit the WAN setting while the Ethernet cable is plugged into your main point?

Best,

Mel

[Jhonleanmel]

Hey folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel

[adrchw]

Hi Mel

We spend 2h with Google support on chat to try to figure it out. They log in to the router remotely to check settings. They thought it could be because of the GSuit account but after a factory reset and migration network to a normal Google account and also checking with another phone (Google Pixel) it is still the same issue. For now, we using our old normal router because we can't work like that.

btw I'm very curious about what has in his head someone who designs disconnecting ethernet cables to change router settings... imagine disconnecting the water pipe from the washing machine to change the washing program ...

Thanks
Adrian

[adrchw]

and all those settings are disabled when the cable is connected.

[Jeff]

Hi adrchw,

Are you still working with support on this, or have you set troubleshooting aside for now? If you're ongoing with support, I would suggest seeing things through there as to not confuse the troubleshooting steps. Let us know what point you're at with them and we'll help here as we can.

Thanks,

Jeff

[Jeff]

Hi adrchw,

I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks,
Jeff

[adrchw]

Hi Jeff

No, I don't work with support anymore, they don't have more idea of how to fix it. 

Thanks
Adrian

[Jhonleanmel]

Hi adrchw,

I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

[adrchw]

Hi Mel

I completed the form.

Thanks
Adrian

[AbigailF]

Hey adrchw,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers,
Abi