I’ve tried everything in my somewhat-beyond-ameture capability.
I had a 2-point plus router network working fine, changed ISP, had to reconfigure, couldn’t. Tried to factory reset, now it doesn’t progress past “failed to update”. Google Nest wificare aren’t working on my case.
I switched ISP, my new provider (nbnco via Tangerine) use PPPoE WAN config - previously configured network was DHCP. I tried to change WAN config without changing much else. Wasn’t able to proceed to PPPoE settings because google asked that I disconnected my ethernet. Did that, just was never able to change the settings. Tried closing app and opening again, tried connecting to mobile network to get to the same step, same again, etc.
Decided that I would factory reset network, did so via home app, all good, network disappeared. Tried to re-add nest wifi router to only get stuck on the dreaded first step after scanning QR code. Tried nest router factory reset (button on underside) to no avail. Tried for around ~8 hours, often times progressing past but never got past the “update” section of the nest router section. Makes sense as I was never given the option to sign in to PPPoE account. Tried a different iP13, it allowed to get to the PPPoE sign-in section, but only once.
tried to reach out to google asking for a call, their operating hours are from 11:59AM - 12PM M-S. Naturally, it asked me to request a call during support hours?
Sent messages to a chat helper, who never responded to my two messages until 30 minutes later saying that he was canning the chat because I wasn’t responding. Then sent an email with background to NO response. Like, come on. Is no one at google trying to help me resolve this?
Thought I’d turn to the community for help. Thank you in advance for any support you wish to offer.
Answered! Go to the Recommended Answer.