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Nanoleaf Troubleshooting for Nest Wifi Pro users

Hey Nest Community, Some of you have encountered an issue between Nest Wifi Pro version 3.73.406133 and older versions of Nanoleaf Essentials products (below version 3.6). There is an incompatibility which causes Nanoleaf Essentials devices to become...

Resolved! Can't connect any points except the router point

My network is working fine, but when I try to add another point, by plugging it to the power, it doesn't have any connection and the app isn't able to detect it as a "device nearby". I have 3 nests, and had them for around 6 years. I bought them toge...

RoyElboim by • Community Member
  • 2296 Views
  • 10 replies
  • 0 kudos

Google home app showing zero traffic on all devices while in use

Hi there.I’m using nest WiFi at home with one nest router and two nest points. My Google home app showing zero traffic on all devices while devices in use recently. It was working previously and showing WiFi traffic on different devices. I tried to p...

GraceLi by • Community Member
  • 947 Views
  • 4 replies
  • 0 kudos

Google Mesh and New Home App

I have 1st gen Google Wi-Fi. It’s working properly but I am unable to manage it on the new app. I did migrate it from the old Google Wi-Fi app to the new home app but I’m certain some update has caused this issue. I don’t even see the Wi-Fi in the ho...

RyCurtis by • Community Member
  • 780 Views
  • 4 replies
  • 0 kudos

Resolved! AP Registration

How do I change the access point that a device is connected to?I just added a new device in the basement and instead of reporting to the basement access point, it is reporting to one in the bedroom on the second floor.

TripleC by • Community Member
  • 885 Views
  • 4 replies
  • 0 kudos

Testing mesh connection

Every time I try to test the mesh connection on my new router and Wi-Fi point it fails. I’ve disconnected everything a couple of times as instructed on previous threads but this has not helped. Any suggestions? Thank you so much!

VWootton by • Community Member
  • 1859 Views
  • 10 replies
  • 0 kudos

Forcing 2.4ghz

Like others, i need to force a 2.4 ghz connection to set up a smart device. I created a guest network as i read in another message from @Jeff that this would be 2.4ghz only, but my phone is connecting to the guest network with 5ghz so that workaround...

kbecks13 by • Community Member
  • 12316 Views
  • 8 replies
  • 3 kudos

google nest

How do I erase my profile so we can set up with wife's information?

marko2022 by • Community Member
  • 778 Views
  • 4 replies
  • 0 kudos
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