Thanks for the response and follow up. I finally sort of got it working and it is properly not issue with Google nest wifi.
I also been working with Google support for a couple of days. I have been trying factory reset a few times. Tried the reset sequence a few times. I also find another Google nest router to test in case it is a hardware issue.
At the end, I took my nest wifi and brought them to another location, set them up, brought them back to my house and plugged them back in and I get internet from the router. The setup still shows they are offline. But, there is internet. I know I won’t be able to make any changes to it unless I bring them all to another location again.
Conclusion is I think there are some compatibility issue between the modem from the ISP and the Google nest router. I live in a rural area and the ISP is a small one. I talked with them a couple of times and they are very certain that everything is fine from their end. I plug a laptop into the modem with a ethernet cable and it does work and I don’t know want to ask the ISP anymore. I moved into this new house a couple of months back. When I moved in, the ISP provided me with a modem and a router and they worked fine. I then went out and brought a Google nest wifi and set them up. They were fine too. I was able to set them up easily. The network shows online and the internet is also working. Since I am renting the router from the ISP, I called and asked to return the router. They asked me not to ship it back and they will just disable it from their end. May be the disable caused the issue. Perhaps the disable turn off some function that router use to setup. I don’t know. I am going to rent the router back from them to prove my theory. If I am right, once I pay for their router, they will enable router function on the modem and will fully resolve the issue. The ISP did told me to just rent the mesh from them since they also have a version that works like Google mesh.
If you are having the following symptom, check your modem. To be honest, I am not sure how to check the modem other than calling the ISP.
- When setting up the router, it says there is no internet. After scanning the QR code, it will connects to the router and checks internet and will shows you the error at that point. This is based on Android. IOS has different but very similar message.
- When you plug a laptop into the modem, it clearly has internet.
- When you talk to Google support, they might ask you to connect your phone to setupXXX.ybd wifi network. Interestingly, once you connect to it, your phone has internet. This means the router does get network from the router.
If this happens, bring your router and the access points to another location and set them up from there and bring them back home. It will not be perfect. But, at least you have internet. Don’t assume if the modem has internet, it will work. It is clearly not the case.
I must say during these troubleshooting process, Google support has been doing a great job helping out.
