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Unable to setup Google Wifi Mesh after Factory Reset of Connection Point

gyCFasyA
Community Member

My mesh was completely offline, and I was getting red lights on all nodes in the mesh. Not sure what happened, but here we are.

I tried seeing the mesh through the Google Home app, so I could do a reset or troubleshoot, and I cant see ANY of the wifi devices. All I can see is the speakers I have setup; none of the wifi nodes are displaying.

So then I did a factory reset of the node that is connected directly to the 3rd party router via ethernet cable. The Google Wifi note is currently slowly blinking amber/yellow, so I know the factory reset worked.

When I go into the Google Home App and try to find the Wifi node, it can only see the speakers we have setup, it cant see the wifi node anywhere.

Ive tried looking on youtube for a video, Ive looked through these forums, and I cant find anything anywhere that tell me how to fix this. Please help and thank you

1 Recommended Answer

gyCFasyA
Community Member

OMG. It was the port on the router. The port that I was plugging into on the router doesnt seem to be working. 

I plugged into one of the other ethernet ports on the back of the router, and the"The ethernet cable doesn't seem to be plugged into the WAN port properly" message didnt appear. I was able to setup all my mesh points after changing the ethernet port.

Thank you for all the help @olavrb and @rayman 

I am considering this issue as resolved.

View Recommended Answer in original post

20 REPLIES 20

olavrb
Platinum Product Expert
Platinum Product Expert

Here are some relevant guides.

In short, you must factory reset all the pucks, not just the main one. And you must delete the network from the Google Home home to be able to set up a new network from scratch, as you can only have one network per Google Home home. Use the same network name (SSID) and password, and your devices should reconnect automagically.


I don't work for Google.

gyCFasyA
Community Member

Thanks for the help @olavrb . I tried your advice. I have factory-reset the 3 pucks I have. They are now all blinking steady yellow.

However, I cant see the wifi-connected puck that is directly wired to the wifi point via ethernet cable.

  • I made sure that I am using the correct port on the puck (the one with the "world" image).
  • I tried a couple Ethernet cables to ensure that it wasnt an issue with the cable.
  • I have restarted the wifi point a couple times.
  • I deleted and re-installed the Home app on my device
  • I deleted the old "home" in the Home app, and created a new one
  • I tried to connect to both the 2.4 and 5 Ghz wifi with my app, to make sure Im not missing it.
  • I have tried to connect using the Home app on both an iPad and my Android device.
  • I have checked to make sure that DHCP is turned on for my wifi point.

I have some speakers that I can still see, that I have NOT reset. Do I need to reset those as well?

They are:

  • Nest Audio
  • Google home
  • Google Home Mini

What am I missing? Thanks in advance for the help.

olavrb
Platinum Product Expert
Platinum Product Expert

The speakers shouldn't be relevant.

So you did not factory reset the master/ main Nest Wifi too?

How is everything connected? Cables, modem, routers (from other vendors), Nest Wifi.


I don't work for Google.

gyCFasyA
Community Member

Hi,

I reset all 3 Wifi points. They are all "Google - Wifi - Mesh Router (AC1200)" if that matters (ie, none of them are "Nest" wifi).

All 3 of them are blinking amber.

I have one of these 3 Mesh Routers connected directly via ethernet cable to my router. The 2 other Mesh Routers are connected via wifi (or, they will be connected that way once I can configure them). All other speakers will be connected via wifi as well once the configuration is sorted out.

Thanks and please let me know what other info you need.

rayman
Community Member

I would unplug the two satellite mesh points until you get the primary one up and running.

Have you done this already?:

Go into the Home app and click the + in the upper left hand corner, then "set up device", "new device", select your home, then "next", "wifi", "google wifi", then it should go to "looking for devices" and ultimately give you the opportunity to scan your router QR code.

gyCFasyA
Community Member

Ok, I have unplugged everything that was showing up when looking for devices that is NOT the single, main, mesh point connected directly to the router.

When I go through those steps you listed, all it does is get to the "looking for devices" screen, and then it cant find anything. The animation stops, and then it goes back to the screen for "what are you setting up?".

So it cant see that mesh point.

What am I doing wrong here?

Thanks for the help.

rayman
Community Member

You said they're all pulsing orange? That means "Wifi point has no internet connection."

https://support.google.com/googlenest/answer/6191584?hl=en#zippy=%2Cgoogle-wifi-point-onhub

I think your factory reset didn't take. When it is reset and ready for setup it should flash blue:

https://support.google.com/googlenest/answer/6246619?hl=en#zippy=%2Cgoogle-wifi-point

gyCFasyA
Community Member

Ok, so that is progress at least: now I can see the point in Google Home after it starts flashing blue.

It sees the device; I confirmed its looking at the same device, and I even scanned the QR code.

HOWEVER: it tried to setup the connection, and its saying "connection failed".

I then hit the "try again" button, and now its telling me "Plug in WAN" "The ethernet cable doesn't seem to be plugged into the WAN port properly".

I checked the cable,and even tried a couple other ethernet cables I have to make sure its not a faulty ethenet cable. None of them are working.

I then unplugged this point, plugged in one of the other points that I have, and got the same result: "connection failed". Im going to order another etherned cable just in case that is the issue: but since I have tried this with 4 ethernet cables and now with 2 wifi points that are both flashing blue, Im not sure what the heck is going on.

olavrb
Platinum Product Expert
Platinum Product Expert

Are you trying to add it to an existing network in an existing Google Home home network, or are you trying to set it up as a new network in a seperate Google Home home?

Have you tried the method of not using the QR?

Have you tried from a different device with the Google Home app, same Google account?


I don't work for Google.

gyCFasyA
Community Member

OMG. It was the port on the router. The port that I was plugging into on the router doesnt seem to be working. 

I plugged into one of the other ethernet ports on the back of the router, and the"The ethernet cable doesn't seem to be plugged into the WAN port properly" message didnt appear. I was able to setup all my mesh points after changing the ethernet port.

Thank you for all the help @olavrb and @rayman 

I am considering this issue as resolved.

Jeff
Community Specialist
Community Specialist

I'm happy to hear you go this sorted out, gyCFasyA. I'll go ahead and mark this one as resolved. 

Big thanks to olavrb and rayman for their input and expertise here.

If there's anything else anyone needs, please feel free to open up a new thread.

rayman
Community Member

Try creating a new home and adding a new network with the point. If that works then reset it again, delete your current network from your existing home, and set up a new network with that point.

rayman
Community Member

I have a similar issue.

I have four google wifi points. I'm having network trouble upon switching ISPs and factory reset one of the extra points to figure out if a factory reset will solve my issue. I don't want to FR my main point if I don't have to because I lose all of my family setup.

Are you saying this won't work? Even with the main point unplugged? 

olavrb
Platinum Product Expert
Platinum Product Expert

Your issue sounds different. Changing ISP changes WAN IP address (which Nest Wifi should detect by itself if set to DHCP) and maybe even WAN connection methid.


I don't work for Google.

rayman
Community Member

I had to create a new home to set up a new network on a different router without deleting my old network.

 

(And I'm very glad I did because it didn't fix the problem so I would have deleted all my settings for nothing.)

olavrb
Platinum Product Expert
Platinum Product Expert

What network trouble are you facing, no internet connection at all?

How did you connect the puck you set up in a new Google Home home, straight to the modem?


I don't work for Google.

rayman
Community Member

Slow internet (measured by the google wifi's own speed test).

Directly connected to the ONT I get 250/290. The google wifi gets 135/220.

My test setup is a freshly factory reset google wifi connected directly to the modem with only one device on the network (my phone).

Thanks for your help! This is really frustrating and so far google hasn't been able to be any help.

olavrb
Platinum Product Expert
Platinum Product Expert

So your problem is slightly slower network speed when connected to Nest Wifi vs. ONT/ modem directly?

I'd disable all preferred activities in the Google Home app, it could help. Other than that, some loss in raw speed is expected because of the QoS happening behind the scenes.


I don't work for Google.

rayman
Community Member

Not slightly slower. Dramatically slower.

There are no preferred activities. This is a test setup with only the ONT and one google wifi as router with only one device connected to it (and all that device is doing is controlling the google home app.

I expect some loss but not nearly half. From 250 to 135.

rayman
Community Member

When I was on Comcast my advertised speed was 600/20 and the google wifi was registering 663/26.5