04-16-2022 03:08 PM
My mesh was completely offline, and I was getting red lights on all nodes in the mesh. Not sure what happened, but here we are.
I tried seeing the mesh through the Google Home app, so I could do a reset or troubleshoot, and I cant see ANY of the wifi devices. All I can see is the speakers I have setup; none of the wifi nodes are displaying.
So then I did a factory reset of the node that is connected directly to the 3rd party router via ethernet cable. The Google Wifi note is currently slowly blinking amber/yellow, so I know the factory reset worked.
When I go into the Google Home App and try to find the Wifi node, it can only see the speakers we have setup, it cant see the wifi node anywhere.
Ive tried looking on youtube for a video, Ive looked through these forums, and I cant find anything anywhere that tell me how to fix this. Please help and thank you
Answered! Go to the Recommended Answer.
04-22-2022 07:43 AM
OMG. It was the port on the router. The port that I was plugging into on the router doesnt seem to be working.
I plugged into one of the other ethernet ports on the back of the router, and the"The ethernet cable doesn't seem to be plugged into the WAN port properly" message didnt appear. I was able to setup all my mesh points after changing the ethernet port.
Thank you for all the help @olavrb and @rayman
I am considering this issue as resolved.
04-17-2022 09:38 AM - edited 04-19-2022 12:42 PM
Here are some relevant guides.
In short, you must factory reset all the pucks, not just the main one. And you must delete the network from the Google Home home to be able to set up a new network from scratch, as you can only have one network per Google Home home. Use the same network name (SSID) and password, and your devices should reconnect automagically.
04-19-2022 08:30 PM
Thanks for the help @olavrb . I tried your advice. I have factory-reset the 3 pucks I have. They are now all blinking steady yellow.
However, I cant see the wifi-connected puck that is directly wired to the wifi point via ethernet cable.
I have some speakers that I can still see, that I have NOT reset. Do I need to reset those as well?
They are:
What am I missing? Thanks in advance for the help.
04-19-2022 11:15 PM
The speakers shouldn't be relevant.
So you did not factory reset the master/ main Nest Wifi too?
How is everything connected? Cables, modem, routers (from other vendors), Nest Wifi.
04-20-2022 08:55 AM
Hi,
I reset all 3 Wifi points. They are all "Google - Wifi - Mesh Router (AC1200)" if that matters (ie, none of them are "Nest" wifi).
All 3 of them are blinking amber.
I have one of these 3 Mesh Routers connected directly via ethernet cable to my router. The 2 other Mesh Routers are connected via wifi (or, they will be connected that way once I can configure them). All other speakers will be connected via wifi as well once the configuration is sorted out.
Thanks and please let me know what other info you need.
04-20-2022 09:13 AM
I would unplug the two satellite mesh points until you get the primary one up and running.
Have you done this already?:
Go into the Home app and click the + in the upper left hand corner, then "set up device", "new device", select your home, then "next", "wifi", "google wifi", then it should go to "looking for devices" and ultimately give you the opportunity to scan your router QR code.
04-20-2022 09:50 AM
Ok, I have unplugged everything that was showing up when looking for devices that is NOT the single, main, mesh point connected directly to the router.
When I go through those steps you listed, all it does is get to the "looking for devices" screen, and then it cant find anything. The animation stops, and then it goes back to the screen for "what are you setting up?".
So it cant see that mesh point.
What am I doing wrong here?
Thanks for the help.
04-20-2022 10:31 AM
You said they're all pulsing orange? That means "Wifi point has no internet connection."
https://support.google.com/googlenest/answer/6191584?hl=en#zippy=%2Cgoogle-wifi-point-onhub
I think your factory reset didn't take. When it is reset and ready for setup it should flash blue:
https://support.google.com/googlenest/answer/6246619?hl=en#zippy=%2Cgoogle-wifi-point
04-20-2022 04:08 PM
Ok, so that is progress at least: now I can see the point in Google Home after it starts flashing blue.
It sees the device; I confirmed its looking at the same device, and I even scanned the QR code.
HOWEVER: it tried to setup the connection, and its saying "connection failed".
I then hit the "try again" button, and now its telling me "Plug in WAN" "The ethernet cable doesn't seem to be plugged into the WAN port properly".
I checked the cable,and even tried a couple other ethernet cables I have to make sure its not a faulty ethenet cable. None of them are working.
I then unplugged this point, plugged in one of the other points that I have, and got the same result: "connection failed". Im going to order another etherned cable just in case that is the issue: but since I have tried this with 4 ethernet cables and now with 2 wifi points that are both flashing blue, Im not sure what the heck is going on.
04-21-2022 07:21 AM
Are you trying to add it to an existing network in an existing Google Home home network, or are you trying to set it up as a new network in a seperate Google Home home?
Have you tried the method of not using the QR?
Have you tried from a different device with the Google Home app, same Google account?
04-22-2022 07:43 AM
OMG. It was the port on the router. The port that I was plugging into on the router doesnt seem to be working.
I plugged into one of the other ethernet ports on the back of the router, and the"The ethernet cable doesn't seem to be plugged into the WAN port properly" message didnt appear. I was able to setup all my mesh points after changing the ethernet port.
Thank you for all the help @olavrb and @rayman
I am considering this issue as resolved.
04-26-2022 09:24 AM
I'm happy to hear you go this sorted out, gyCFasyA. I'll go ahead and mark this one as resolved.
Big thanks to olavrb and rayman for their input and expertise here.
If there's anything else anyone needs, please feel free to open up a new thread.
04-22-2022 05:19 AM
Try creating a new home and adding a new network with the point. If that works then reset it again, delete your current network from your existing home, and set up a new network with that point.
04-19-2022 08:08 AM
I have a similar issue.
I have four google wifi points. I'm having network trouble upon switching ISPs and factory reset one of the extra points to figure out if a factory reset will solve my issue. I don't want to FR my main point if I don't have to because I lose all of my family setup.
Are you saying this won't work? Even with the main point unplugged?
04-19-2022 12:46 PM
Your issue sounds different. Changing ISP changes WAN IP address (which Nest Wifi should detect by itself if set to DHCP) and maybe even WAN connection methid.
04-19-2022 02:04 PM
I had to create a new home to set up a new network on a different router without deleting my old network.
(And I'm very glad I did because it didn't fix the problem so I would have deleted all my settings for nothing.)
04-19-2022 11:14 PM
What network trouble are you facing, no internet connection at all?
How did you connect the puck you set up in a new Google Home home, straight to the modem?
04-20-2022 05:10 AM
Slow internet (measured by the google wifi's own speed test).
Directly connected to the ONT I get 250/290. The google wifi gets 135/220.
My test setup is a freshly factory reset google wifi connected directly to the modem with only one device on the network (my phone).
Thanks for your help! This is really frustrating and so far google hasn't been able to be any help.
04-20-2022 07:12 AM
So your problem is slightly slower network speed when connected to Nest Wifi vs. ONT/ modem directly?
I'd disable all preferred activities in the Google Home app, it could help. Other than that, some loss in raw speed is expected because of the QoS happening behind the scenes.
04-20-2022 08:20 AM - edited 04-20-2022 08:21 AM
Not slightly slower. Dramatically slower.
There are no preferred activities. This is a test setup with only the ONT and one google wifi as router with only one device connected to it (and all that device is doing is controlling the google home app.
I expect some loss but not nearly half. From 250 to 135.
04-20-2022 08:24 AM
When I was on Comcast my advertised speed was 600/20 and the google wifi was registering 663/26.5