Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home App. G

[netwerktek]

Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home App. Get the message Couldn't open settings, TRY AGAIN. Rebooted phone, rebooted entire network, deleted Google Home App, still doesn't work, same error. App version 2.42.120 and iOS version 14.7.1. Found some Reddit posts but they are a few months old and either resolved itself or no further comments. Any help is appreciated.. Get the message Couldn't open settings, TRY AGAIN. Rebooted phone, rebooted entire network, deleted Google Home App, still doesn't work, same error. App version 2.42.120 and iOS version 14.7.1. Found some Reddit posts but they are a few months old and either resolved itself or no further comments. Any help is appreciated.

[Technophant]

I would like to see video evidence that ANYBODY can access this with IOS.  It might work only after being set up with Android first but I can’t test this because I only have an Android 5 device (6 minimum requirement).  Troubleshooting tickets for this just get locked with no resolution.  

[ZDBrent]

I’m desperate to get this fixed. Does anyone have any solution?

[GarrettDS]

Hey there everyone, 

Sorry to hear that we are running into issues with opening Digital Wellbeing within the Google Home app on iOS. I know some processes can be confusing, but I'm happy to look into this for you. 

Just to clarify, the issue is only happening with iOS?

Have you uninstalled and reinstalled the app on your phone? 

I look forward to hearing from y'all so that we can get this resolved. 

Best regards, 

Garrett DS

[netwerktek]

I only use iOS devices, so yes and I have deleted and reinstalled the Google Home app. Thanks for the help.

[GarrettDS]

@netwerktek, 

After you have done this, are you still having the issues? What screen are you getting or what errors are you getting after trying this?

I look forward to your response. 

Best regards, 
Garrett DS

[netwerktek]

“Couldn't Open Settings.  Try Again"

 

[GarrettDS]

Hey there folks, 

I have escalated this issue to a higher tier team to look at as there are no current bugs that we are aware around this. However, since it seems like there are more people saying that they are having this issue, a bug ticket may be created. 
I'll continue to keep this thread up to date. 

Best regards, 

Garrett DS

[Technophant]

Garrett really disappointed!  I was a Gmail beta tester and have dev account and have always gotten straight answers from Google.  Remember “Do No Evil”?!  

They screwed Up.  Now blaming the failure in users.   That’s evil 

Please escalate to this comment to public relations and further.   Public apology required here

[shiffamatic]

I have the exact same issue.   Help. 

[timland123321]

Hi GarrettDS - I am having this same issues, tried on 2 different iOS devices.  Is there a fix for this?

[Walhallen]

same problem

[GarrettDS]

Hi all, 

I was able to send this information over to our team and they have a few questions. 

• Are you only trying to access Digital Wellbeing for Nest Wifi or is this impacting other Google non-Wifi devices?
• Is there anyone who has not migrated from the Wifi app to the Home app that is having this issue?
• Is anyone able to check the Home app from an Android mobile device as well?

I look forward to hearing from you. 

Best regards, 

Garrett DS

[ZDBrent]

I am trying to access Digital Well Being for a Google Wifi mesh network, not Nest the one that came before Nest.

I have migrated to the Home App

I don't have an Android device.

[jencooperemail]

I am trying to access digital well being for google wifi mesh.

I migrated from the wifi app to the home app.

I dont have an android device to test on.

[Fbutcher75]

Having exactly the same issue using iOS

[AllenC]

For me:

1. I am trying to access and modify settings of Digital wellbeing from the Google Home App for my ~2-year old Google Nest wifi (we have 6 wifi next routers in our home).  I dont have any other Google non-wifi devices in our house.  Google Home only is used to control wifi.

2. I am the only one who has access to control of our home system so only one who migrated.  I access Google Home from either my iPhone or iPad, both of which get same "couldnt open settings" error message.

3. We dont have any Android devices in our home to check if that works.

Hope this helps.

[Walhallen]

who uses Android if you are able to use ios ? just make it work dude. it is not working form ios. put it on the box so we won't buy it next tine

[GarrettDS]

Hi all, 

Thanks so much for your patience on this, we are still working with our team to try and figure out the issue on this. Appreciate your answers to the questions and will be keeping this thread up to date. 

Best regards, 

Garrett DS

[hienngo]

I have same issues with my Google Wifi/Googe Home app on iOS, looking the feedback soon

[GarrettDS]

Hi everyone, 

Thank you for the patience on this. I just received a request from our engineering team that you file a feedback report from the Google Home app with the descriptor of, "GHT3 Wifi Digital Wellbeing not loading" 

As they get reports of these, they will compile them and it will make it easier for them to dig into the issue. 

I appreciate your patience on this. 

Best regards, 

Garrett DS

[jencooperemail]

I did the report as requested.

how will we be notified of progress on this issue going forward?

[Dytcv]

I’m having this issue in 22? Is there a fix?

[jinglishi0206]

same issue for me, is it fixed?

[Jhonleanmel]

Hi everyone,

Thanks for the help, @Jeff

@jinglishi0206, thanks for posting. Have you had the chance to try the steps provided above? If so, how was it?

Best,

Mel

[shiffamatic]

Could you provide the link ?

[Jhonleanmel]

Hi shiffamatic,

Thanks for getting back to us. Here are helpful guides for your reference:

• Change your DNS server
• Factory reset Google Nest Wifi or Google Wifi devices

Regards,

Mel

[jinglishi0206]

Hi Mel

thank you for the fast reply. 
Actually I did not use nest wifi. I just buy a nest hub 2nd gen and download the Google home app. Now I want to turn off YouTube on nest hub through the settings Digital Wellbeing. But I cannot use this feature in Home app, it showed “couldn’t open settings”.  Any suggestions for fixing this issue?

thanks

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[netwerktek]

Followed your guidance to submit the bug. Hoping it gets traction.

[GarrettDS]

Hi all, 

I will be closing this thread in 24 hours, but I will keep the thread up to date as we get more information from our engineering team on any updates or workarounds. 

Please let me know if you have any further questions. 

Best regards, 
Garrett DS

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS
 

[GarrettDS]

Hey there, 

Just wanted to stop by and let you know that no new updates have happened. 

Appreciate your patience on this while the investigation continues. 

Best regards, 
Garrett DS

[KDChronos]

Is 2023 and this problem is still happening, Do you plan to solve ?

[Akk]

Also receiving the same error still. 

[ZDBrent]

Any progress?

[Dalkeja]

Has this issue ever been resolved or even investigated by Google.  Or is it just a marketing gimmick or fake feature!   

im having the having the same issue when trying to access Digital Wellbeing and see Zero informative responses in this thread. 

[Jody13]

Me too!!! 😭

[johnnylisboa]

I'm getting this error too. Already removed and installed Google Home and Assistant apps on my iPhone but still not working.

I'm running iOS 16.2 and language is set to Portuguese Brazil. 

What should I do to get this fixed?

[Jody13]

I have this problem as well!! Help!!!