WIRED BACKHAUL - Laptop using LAN connects to MODEM´s network and not nest network

[Aperelstein]

So here I´m again.

All set with my network. I have prepared the whole house with a wired backhaul and some access points are wired and some are WIFI.

Point is that I started using my laptop in the office of my house connected to the LAN and not using wifi but when connected to the LAN it connets to the network of my internet service provider (has the same name as the network of the main router) and not the network I have created when I configured the full new house with a new network.

Should I disable anything on the service provider router?

[PatrickP_Viking · Accepted solution]

Hey @Aperelstein .

The ISP's router/modem needs to have routing and DHCP disabled and placed into pass through or bridge mode. The Nest Wifi will handle all of the routing and DHCP and establish a single network. 

[Aperelstein]

Many thanks. Sorry for not knowing anything. Any of the below should be disabled?

SSID Selection 

          Enable  SSID

          Isolation

Enable WPS

              WPS Mode

[PatrickP_Viking]

Hey @Aperelstein .

All of those settings should be disabled.

[Alex_S]

Hi everyone,

We appreciate the help, PatrickP_Viking.

Aperelstein, I am jumping in to check if you still need assistance. Let us know how it goes after disabling the above settings.

Kind regards,
Alex

[Aperelstein]

Solved! Modem needed bridge mode. Thanks! 

[PatrickP_Viking]

Great to hear, @Aperelstein ! Let us know if you need any further assistance.

[LovelyM]

Hey folks,

Thanks, @PatrickP_Viking. You've been a great help here.

@Aperelstein, we appreciate the update. We're glad everything worked out for you. If you have additional questions or concerns, feel free to let us know.

Thanks,
Lovely