I have a split level home of roughly 2700sf. My nearest neighbor is about 1/2 mile away. No new services/devices have been added to my house although 1 wall was removed to create a more open concept. My services come into the basement (power, cable, internet...).
Case 1: For the past 3 years I have had my 1st Google Wifi set up in the basement attached to my router. My 2nd point is in my dining room (1 room and 1 floor away), 3rd point is in the living room (2 rooms away but within eye sight, no walls).
I started having internet issues about 3 months ago (weak connection, dropped service, tv (in living room) buffering. All speed tests show 450+Mbps and all connecting lines are CAT6. I followed these instructions (they have been given multiple times on this forum):
These instructions made no difference to the signal quality, still showing as Weak on both of my wifi points.
Case 2: I moved my Main Google Wifi to the 1st floor running new CAT6 back to my router (30'). My 2nd wifi spot is now in the living room (eye sight to the main Google wifi modem) but the signal still shows as a Weak connection. No 3rd wifi puck is currently installed.
Any help on getting my service back to stable before I ditch these pucks?
Is running wired backhaul (ethernet cable between the points) an alternative for you? If pulling cable between them is problematic, ethernet can also go through power line (PowerLine, HomePlug) or coax (MoCA).
Doesn't that kind of defeat the purpose of having wifi (running lines all over the house)? And I am still not sure why my wifi point (in direct sight of my router) has a weak connection. Surely ~25 feet is not too far for the mesh to work.
I think of WiFi as a suitable way of connecting non-stationary, movable devices. Wire will always be superior for speed and reliability. Thus one should always prefer wired routers and access points, if possible, so that you get the best experience possible for the devices you connect wirelessly. And the less devices you have connected wirelessly, the better performance wirelessly connected devices will have.
That being said: 25ft. Having points too close can damage performance due to interferrance. See:
I live in a apartment with solid concrete walls, no coax, so I've chosen to have wireless backhaul with my 2x Nest Wifi routers. So here I am, preaching wired backhaul, but using wireless backhaul myself. 🙂
I keep having this same issue and my nest point keeps showing weak connection every day. It's less than 100 feet diagonally from the router. There is a small hallway and closet between the router + point however it's just wood and sheetrock.
Secondarily and less frequently, my nest point in my son's room is also less than 150 ft. Away from router and throws weak connection messages at least 3x a week.
What was the documented fix for this as I see no resolution posted or this issue closed.
Thanks for reaching out. We're sorry for this experience.
A few questions: was your connection working well before? If yes, when did the issue start? What troubleshooting steps have you tried?
If the issue persists, please give these troubleshooting steps below a try:
Keep me posted.
As we continue to look into this, would you all be able to send in feedback from your device? This lets our internal teams not only receive a report of your issue directly, but it gives them more detailed data about your situation. We're looking into this still, but your help could speed it along. I'll put the info for doing that below.
Step 1. Turn on device reports
Step 2. Share your feedback
This is happening for me as well. I just purchased the Google wifi three pack, set them all up and for about two weeks the mesh connections were showing as great. All of a sudden all connections are now showing as "weak" even though there has been no change to the network or locations whatsoever.
I tried the power cycling advice and it hasn't worked. Any thoughts?
I appears that the answer is to wire them to your main router/switch or each other. Yup, that totally defeats the purpose of having a mesh network. I ran several trials pulling the power to all devices, routers and switches between trials and the result is still the same, crap! This only started happening to me a few months ago but has continued since regardless of configuration.
Test 1: Main point in dining room wired direct to my router (CAT6 about 30 feet). Wifi point 2 installed in living room (line of sight to the main point and 27 feet away). Result: Wifi point 2 = Weak connection
Test 2: Leaving the main point (as it is wired back to my router) I moved #2 point two rooms over (2 walls in between devices and about 35 feet). Result: Wifi point 2 = Weak connection
Test 3: Moved wifi point 2 upstairs to the opposite end of the house (split level so only 8 steps and 2 walls between devices, ~35 feet). Result: Wifi point 2 = Weak connection
I believe guyguy is on to something! Support is no help. My initial layout did not change when I started having issues. I have no neighbors within a 1/2 mile and no new equipment was added. Signal went from great to weak. See my OP.
Sorry for the connection strength issues you're having. As others are seeing this, it's an issue we're tracking now and are working on internally and I know how frustrating it can be to have this going on with your network. I'm going to pass your info onto another team and they will be reaching out to you via the email you have used to sign up for the forums.
In the meantime, I'll continue to update the forums as I have more information to share on this issue.
Same issue here. Had great connections and all of a sudden all are showing weak. Have tried moving around, reconfiguring, even moving the router and still have issues showing a good or great signal. Was excited about how well these were working for about a month and now issues with them linking.
Unfortunately, Google doesn't really support any of their hardware. Return it and get the TP Link Deco. Been very happy with mine. I had 4 Nest points and only need 2 of the Deco to get even better coverage. I'm slowly replacing every Google product.
Same.. My Main Point is wired directly to my switch, and switch to google fiber modeom. I have a point in my dining room-- started having weak connection 6-8 months ago.. I moved it closer, and has a good connection now in the hallway. Then it started having weak connection again.
It is only 12 feet away. the only thing between the two points is a couch!!!
Same issue. 2600 single level home. Main point direct to fiber in central area of home. All Wi-Fi connections say weak between points.
thus actually varies. Sometimes I have a great signal, other times not enough signal to work… literally. It has to be an issue with the main hubs.
It's been a while, but I still don't have anything new to share on this. I did want to check in and let you know that it's still being looked at internally and I'll update when I know more.
I have one router and one point that I set up a couple weeks ago. At setup the point said great connection then after about a week it said weak connection so I moved it, and it said great connection. Its been about a week and now the signal is weak again.
Just a quick reminder and a heads up for the new arrivals to the thread, make sure you're submitting your device feedback through the Home app. It really helps in the information gathering efforts and can speed up the arrival of a fix. As a reminder, here's the process:
Make sure to give a brief summary of your situation as well. Thanks.
Wired back haul doesn’t work on current generation Nest Routers - I have 6 of them in my house. I have one nest router acting as the router connected to the modem with 800 meg speed. I have five more nest routers, with wired ethernet connections, throughout the house acting as points. All show as mesh connection, none as wired (one briefly did show as wired - seems to be no way to force this). Best Wi-Fi speeds I can get in the house are approx 100 Meg, most running around 30-60 Meg. Connecting a PC to the ethernet feed at each one of the points gets at least 700 meg. I have tried factory resetting, swapping out the router that acts as a router, reinstalling the whole system, checking all the ethernet cables for shorts, nothing works. Surely someone at Google has an answer.
Thanks for sending in those logs. You won't receive a direct reply though the feedback process. If you contact support, they will talk to you directly about your issue. The feedback you send goes to our internal teams that use the data to help diagnose issues, but those teams do not contact customers directly. If you're looking to speak with someone, try support at https://bit.ly/3o1aRK5.
Thanks for updating again. One thing the network will do over time is learn and adjust. While large issues can't be ironed out through the learning process, tweaks and improvements do make for a better network over time. I personally used to move my points around to try and find minor improvements. Eventually I go things as best I could initially and let the network sort things out. While my situation isn't the same as yours or others here, it was kind of a cool thing to see the network learn over time.
I am experiencing the issues as reported by others. I have two routers, one is set up as as a point with ethernet backhaul. However this now reports weak connect although it is physically connected to the main Nest router. All was good until a couple of weeks ago.
My setup is two routers at opposite positions at the ground floor. Then 3 points at the first floor spaced pretty evenly. Two are within line of sight..