Why can't I pause devices on my home app?

[Xarcell]

For some reason, I am no longer able to pause devices on my network. Why?

[olavrb]

According to this thread:

• https://www.googlenestcommunity.com/t5/Nest-Wifi/Family-Wif-Pause-Not-Working/m-p/107957

Pausing might randomly break. A factory reset and set up Nest Wifi from scratch might fix it. Not the solution you are looking for I guess, but it is what it is.

[EdwardT]

Hi folks,

@olavrb, thanks for the help!

@Xarcell, how's it going with your Google Wifi? Still need our help?

Thanks,

Edward

[EdwardT]

Hi Xarcell,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

[Xarcell]

Still can't pause devices and I've tried everything except a factory reset, which I shouldn't have to do to be honest. Factory reset is a pain...

[EdwardT]

Hi Xarcell,

I understand that a factory reset is not the easiest step to do especially if you have a lot of devices but this would also clear some settings that may be affecting the pause function. Let us know once the results once you've try this.

Thanks,

Edward

[EdwardT]

Hi Xarcell,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[Jeff]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff