Wifi Point set up not working

[kailiec]

I have my Google Wifi set up and working.

But I can't get the wifi point to connect.

I chose "webBrowser" but I'm on an Xfinity internet and Android Phones and iMacs for desktop.

It looks like it should be simple but I'm baffled.

Thanks,
George

[LovelyM]

Hello kailiec, 

Thanks for posting — let's get this sorted out. 

A few questions: was the Google Wifi point setup before? What's the LED status of your device? What's the phone that you're using? What troubleshooting steps have you taken?

Please force close the Google Home app and reboot your Google Wifi point for a minute before going through the setup process. You may also try a different phone to see if that will help resolve the issue. If not, factory reset your device before getting it added to your network once more.

Keep me posted.

Cheers,
Lovely

[LovelyM]

Hi kailiec, 

I want to ensure you are good to go. Please reply to this thread if you still need assistance so I can give you a helping hand.

Cheers,
Lovely

[LovelyM]

Hey kailiec,

I'm checking in to make sure that you've seen my responses. Please let me know if you have any additional questions or concerns before I close this thread in 24 hours. 

Many thanks,
Lovely