Wifi additional point not connecting

[anirudhwifi]

Using Google wifi points , got two points from fiber team. First one is connected and working fine. When adding second one to the wifi network using Google home app ,it fails at the step "creating wifi network" and get a message , " the app doest not have permission to connect to hotspot of the Google wifi point......", see Snapshot attached.I am using Google pixel 3 xl phone 

 

[anirudhwifi · Accepted solution]

Thanks for the reply.

Tried all of the above links , problem still exists

[olavrb]

I've not seen that error message before. But try the steps provided in this guide, maybe it works?

• https://support.google.com/googlenest/answer/9012064?hl=en

I assume it's a new unit, but just in case: Make sure it's factory reset:

• https://support.google.com/googlenest/answer/6246619?hl=en

And that the light shows that it's ready for setup:

• https://support.google.com/googlenest/answer/6191584?hl=en

[anirudhwifi · Accepted solution]

Thanks for the reply.

Tried all of the above links , problem still exists

[olavrb]

What happened when you followed the first URL, "Google Nest Wifi device or Google Wifi point doesn't have QR code"?

[anirudhwifi · Accepted solution]

I reset entire network and now don't get the error issue is resolved. 

[Jeff]

Great news, anirudhwifi.

I'm happy to hear that everything is working for you. Before marking this as resolved, I wanted to make sure you're all set here. If there's anything else you need, just let me know.

Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down and we have our resolution here. We'll be locking the thread in the next 24 hours, but if anyone still needs help or has any additional input, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks