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Wifi connection error

ClaireM
Community Member

My google nest hub worked fine until i changed router. It now won't connect to router i have tried entering password for router manually, telling it to use the eouter password stored in Google home app which must be right as TV works on it, factory reset Google nest hub, uninstalled and reinstalled Google Home App, switched Google nest hub and router both on and off......running out of ideas and can't see solution on this forum.....

2 Recommended AnswerS

Jake
Community Specialist
Community Specialist

Hey ClaireM,

 

Sorry to hear about the trouble you are running into. I wanted to follow up and see I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

View Recommended Answer in original post

ClaireM
Community Member

Thanks Jake appreciate your help 

View Recommended Answer in original post

4 REPLIES 4

Jake
Community Specialist
Community Specialist

Hey ClaireM,

 

Sorry to hear about the trouble you are running into. I wanted to follow up and see I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

ClaireM
Community Member

Thanks Jake appreciate your help 

Jake
Community Specialist
Community Specialist

Hey ClaireM,

 

I am glad to be of help. Please let me know if you have any other questions from here, as I would be happy to review. I am going to keep the thread open for a couple of days, to ensure everything is good to go.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey ClaireM,


I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake