Wifi mesh keeps dropping to very low bandwidth

[Anonymous]

Replied to a similar thread, raising here with a new title.

Started seeing connectivity issues a week or 2 ago, after working perfectly for 2-3 years.

Tried all solutions presented in another thread with similar issues, including factory reset and setting the whole lot up from scratch.

STILL THE SAME PROBLEM.

model: AC-1304

software version: 14150.376.32

I WILL BE DITCHING GOOGLE WIFI if this problem is not resolved very soon (and I will NOT be replacing it with gen2)

[AsifKhan07]

I'm sorry to hear about the connectivity issues you're facing with your Google Wifi mesh. It's frustrating when a previously reliable system starts experiencing problems.

Before making any decisions, consider a few troubleshooting steps:

• Ensure that your modem and internet connection are functioning correctly.
• Check if there are any physical obstructions or interferences that could be affecting your Wi-Fi signal.
• Update your Google Wifi system to the latest firmware, as software updates can sometimes resolve connectivity issues.
• If the problem persists, reach out to Google Support for more specific guidance.

We hope your issue gets resolved soon, so you don't have to consider switching from Google Wifi.

[Anonymous]

As I search more on various forums and find so many other users experiencing similar problems with Google wifi/mesh products, also newer versions, without a solution, my decision today is to switch to another wifi mesh solution. Just figured out that this one I have is now about 5 years old...but still it doesn't make sense why it has been working perfectly until now.

[Dan_A]

Hi RichardStorm,

Don’t give up on this! That certainly isn’t the experience we want you to have, and we apologize for the delay.

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet from your modem?
 

You can do a sequential reboot of your entire network and see if that helps.

or

Please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem then to your router and points.

Also, you can give these steps a try:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6:
5. Open the Google Home app Google Home app.
6. Tap the Wi-Fi coin  and then Settings.
7. Scroll down and tap Advanced networking.
8. Scroll down to IPv6.
9. Toggle the switch off Toggle button off.
10. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
11. Unplug the power from your Google Wifi devices for 2 minutes.
12. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

You may skip any step that you’ve done already.

Let us know how it goes.

Thanks for helping, AsifKhan07!
 

Best,

Dan

[Anonymous]

Hi Dan

Thanks for your reply, but I have already tried all of those possible solutions and it didn't help.

Switching to ISP wifi and ...woopti always full bandwidth.

Router from my ISP is Sagemcom HGW6 (from YouSee in Denmark).

Can't set the router to bridge mode because the ISP TV box still has to connect directly to the primary router wifi (and I don't see any options for that anyway in the admin app or web interface the ISP has made available).

But as I said this has been working without issue for years - looks like I got these up and running for the first time in january 2018.

I have solved my own problem by moving the ISP router to a new location (need to drill some holes for cables) so I can now get acceptable coverage in the most important areas of my home without having to use the google wifi points. ISP now offering a mesh solution, but may not be necessary.

My experience with Google Wifi is that "it has just stopped working". Appreciate this is a weird problem...perhaps someone found a loophole and injected malware into the software, or there is some hardware component that has a limited lifetime and is giving so many users the same problem as I have experienced.

Not using any more time on it - if you/Google want my wifi units to investigate you are welcome to it.

[Dan_A · Accepted solution]

Hey there,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Regards,

Dan

[Eewo]

This issue seems to be happening to everyone and this isn't providing a solution. Please stop treating this like an individual problem and asking people to reset, we've all tried it and nothing works. The only solution to this issue in multiple threads here and elsewhere is to ditch Google Wifi and move to a Wifi solution that actually works. 

Are the developers using their own devices? Anyone using Google Wifi for more than 10 minutes will know this issue, it's broken and nothing is being done to fix it!

[Anonymous]

Finger trouble on phone clicking this as accepted answer, was not intended and does not seem to be reversible.

As does the purchase of hardware that can suddenly be made unusable.

Makes me want to cancel EVERYTHING I have to do with google products and software.

Perhaps google willl go the way Nokia did.

[Dan_A]

Hello there,

Eewo, we’re sorry for the trouble. To narrow things down, have you tried the steps provided above? If so, how was it?

RichardStorm, we apologize for the inconvenience this has given you, and rest assured, we’re doing the best we can to provide the best solution. In the meantime, we haven't received your form. Have you had a chance to fill it out?

Looking forward to your responses.

Regards,

Dan

[Anonymous]

Hello there

no I have not sent the”form” this is obviously a global problem not one specific to me. Read this thread…everyone including me has tried everything suggested and it still does not work.

I have already replaced this awful product not wanting to spend more time on it since Google obviously does not give a **bleep** about good customer relationship.

I WILL NEVER BUY A GOOGLE PRODUCT AGAIN !!!

Leaving the forum as I am tired of all the mail it generates.

[Dan_A]

Hello there RichardStorm,

We're sad to see you go! We hope we can make it up to you in the future. Send us a message if you change your mind.

Kind regards,

Dan

[Eewo]

Please see other comments. Have you ever used Nest Wifi? Has anyone at Google?

Can you please try it out yourself then come back and fill the form out yourself.