Wired / Wireless Upload speeds capped at 100mbps? ATT Fiber

[sliderkb2]

I have gigabit internet through att fiber and just bought a google nest wifi 2 pack a week ago. Setup was a breeze and everything looked good until I noticed my upload speeds were capped at 100mbps on every device behind the nest. Google advised a replacement so I did just that. Everything looked perfect for a day - i was getting expected speeds for wired at 800mbps and wireless was around 300 - 400mbps up and down. I check today - same issue as before where all devices are getting great download speeds but capped at 100mbps upload. I found out, however, that if I select a device as priority in google home, that device now works as I expect. Its like the nest is throttling every device in my network for some reason unless i say otherwise. The priority settings fixes both wired and wireless settings. Im pretty sure the problem must be on the Google side since that change fixes the issue. If I could prioritize all devices 24 hours a day, I would be happy with that workaround 🙂

For reference the setup is

ATT ONT --- ATT Router (bypass mode) --- Google Wifi

Wifi has been disabled on the ATT router and that router is now simply forwarding all traffic to the google nest. I put in a ticket with google who requested I put the router in bypass mode and force DNS to 8.8.8.8 and 8.8.4.4, These changes made no difference. They then requested logs and are reviewing the files I sent them via the home app and will get back to me. During testing, they told me not to prioritize a device but thats the only way things work as they should. Im seriously considering returning the nest wifi but wanted to hear if anyone else had issues like this. Again, two different nest routers having the exact same issue. 

I put in a ticket with ATT who said there should be nothing on their end throttling the traffic. If I plug my computer into the same att router port as the google wifi (move the nest off the port, then replace with my computer), the computer links up at a gig and the speeds look fine. 

[Android_Erick]

Eero Pro 6E and Eero 6+ just got announced today. And I think the previous Eero 6 Pro and Eero 6 might have gotten price decreases. You should have 30 days to return if you wanted to upgrade or possibly pay less depending how much you spent 2 weeks ago

[bookofdom]

@Jeff Any updates on this issue? Also, can there be a regular update cadence?

[steelgtr]

Time to move on, Folks 😞

[bookofdom]

Yeah, I'm trying to decide if this is fraud or not honestly. There is a known issue for an extended period of time, no hope of resolution, communication has fallen off, and google continues to sell and promote the product when they should be issuing refunds and pulling stock from shelves. 

I don't know, very disappointed with the lack of ownership. I guess i'll trade to amazon, take the loss, buy something else, and leave a bad review. No other recourse at this point.

[Jeff]

Hey, everyone.

I saw the tags asking for updates. Unfortunately I still don't have information to bring to you on this. I'm hoping an upcoming update addresses this. It's been an odd problem as it is affecting several people in the community but it's been difficult to reproduce independently. I know many of you have gone through the cycle of reporting this directly to support, sending in device feedback, and popping back in here. I appreciate that you are all keeping the conversation alive, though I know that's more out of frustration and a hope for answers more than anything.

So while I don't have the frustration of network issues, I like a lot of you are waiting for info on this.

Thanks.

[MikeAlpine]

I had sympathy for you, up until today.  You are at the front line and we get to direct our slings, arrows and pitchforks at you.  But to minimize it as an "odd problem" affecting "several people"?  That's a new low for you.  The cycle that Google/Alphabet's customers has gone through is appalling.  You have level one techs that can only suggest a factory reset while denying there are product issues.  You set them up to be torn down by users who are more tech savvy and aware then they are, thereby increasing the frustration this poorly designed and supported platform has already subjected us to.  Until now, I had some measure of respect for the fact that you have been placed in an awkward position, having to walk the very fine line of protecting the company while doing your best to appease those of us who are having the issues you claim don't impact you.  Today, I lost that respect.  I will be withdrawing from this useless forum and I will be removing this terrible product.  I will be gladly sharing my experience at every opportunity, ideally steering them toward a competing and better product.  Honestly, how you could even bring yourself to write the above, I have no idea.  "Hope for an answer"?  Not any more.  And now, no need.

[rickangeles]

Want me to send you my router and wifi points? You’ll be ripping your hair out super fast with it. Then maybe someone can actually work on resolving the issues. 

[guilhermesalema]

I can pay the shippment, send it to the very luck jeff with Ibuprofen

[L3XANDR0]

Oh man. 

[383ci]

Well, after weeks of back and forth with the WIFI care support team and being sent a replacement router the result was being told there was nothing that could be done to resolve the issue of our network speed being limited. No acknowledgment of any issue with the current firmware was given.

So now we have sent back our Google Nest WIF 3 pack for a refund. Also, we are now enjoying great performance from our new Eero Pro WIFI 6 system.

Also just to let you know, since November, on top of this refund for the Nest system, we have sent back to Google for replacement

3 Pixel Pro 6's
2 2nd Gen Pixel Stands

Google's hardware right now, just isn't any good...

[DavidCo]

Agreed. They should stick to search engines and add sales.

[Robram81]

Just switched to AT&T 1GB fiber and now i'm having this exact issue. Wireless devices are capped at 100mb/s but all my hardwired devices that are being ran through a switch are giving me great speeds. And from what i can tell reading back on these posts is that there isn't anything I can do about it.

[MikeAlpine]

Nope, you're out of luck.  Google won't admit there's an issue, so don't bother calling support.  The level 1 techs will have you (eventually) factory reset.  It'll work much better for anywhere from a couple of hours to a day or two, then you're back to where you are.  Here, you'll get some drivel about Google "working on it", but given the amount of time and the lack of any change, nobody is doing anything.  The product is terrible and is likely being ignored for what are probably more profitable parts of the business.  Best bet, return it as fast as you can.  Seems like people are having much better experiences with the Eero Pro 6.  That'll be my move.

[5Gs]

Just switched from Nest Wi-Fi routers to eero Pro 6. Exactly same pass through settings on ATT BGW 210 fiber modem with 1 Gig speed. Now I’m getting 900 + upload and download speeds when doing the Speedtest through the eero app, and 400-500 download and upload speeds via speedtest app on my iPhone 12 Pro. 

[dmchao]

Yeah, reporting back on all the inquiries. I have 400MBPS so I didn't go with Eero 6. I'm not concerned with wifi6 and doubt I will ever "need" it based on the footprint of my current home. I purchased the old gen2 Eero Pro 5 (3 pack).

When running bufferbloat/speedtests on local devices connected wirelessly, I now get 200MBPs down instead of 98 with google wifi or nest wifi. I still have whole home coverage, basement, garage, patio and outdoors.  Still, near the primary router I get about 400/400 which was the same as when I had Nest.

[Kay-Bee]

I've also been suffering frequent connection losses since the Google Mesh WiFi was installed at the house.
Running with Virgin supplied routers in Modem mode and seemingly good reliable connections other than the frequent disconnections.

Its pretty embarassing working from home and video or even voice calls keep freezing mid sentance.

This has been an issue for well over a year for me and needs to be resolved and is really unexceptable when what is supposed to be good reliable and not budget home infrastructure which you purchase to perform a single task well is performing inadequatly and is seemingly not fit for purpose.

Come on google sort it out please.

[MikeAlpine]

Google will not address this.  This has been ongoing for at least 7 months at this point.  If you can't return the product, you'll either have to suffer through the problems, restart the network with the app every day, or bite the bullet and replace the system.  My only purpose now in being part of this forum is to suggest to members that they abandon the product and buy a competing product.  Eero is getting good reviews.

[skierchick314]

I am having the same issue with my Google Wifi. We are in a rural area, so we don't have the speeds some others have, but when you only get 25 Mb/s off your main router via wifi, then connect to the Google Wifi network that is only 5 inches further away and are consistently getting 10-15 Mb/s slower, it is detrimental. And forget about using another puck further away, I think our AOL dial up was faster. This is an issue that has just started happening in the last week, and it is increasingly frustrating. Especially when your office is where one of the pucks is, not near the main point or router. We have Spectrum and are using a Netgear N600 router. This mesh system isn't cheap, and I feel like it has been a huge waste of money at this point. 

[DarrenB]

Also having the same issue, recently changed from nbn to Telstra 5g home internet.  I get 700mbps at the router, but then only 80-90mbps from all 3 of my google nest wifi points.

I'm sure the nests are supposed to manage gigabyte speeds, will there be a fix or a return program established anytime soon?  Has anyone reported this to the office of fair trading?

[bornus]

What's the update? Having the same issue. Is there a fix?

[steelgtr]

There is no update and there is no fix. It's time to cut our losses and move on.

[Jeff]

Hey, everyone.
As an update for you all, I wanted to let you know that we have a firmware update coming out now. Some people may have already received the update, but most will see it coming still. Everyone will have it before the end of April. If you receive that update and don't see an improvement in your issues here, please let me know and we can keep looking into things.
Thanks.

[Leommww]

what's the updated version ?

[pulzion]

Hello,

So iam running the latest FW but its still capped to 100/100Mbit/s through whire.

ISP router gives me 500/500Mbit/s without any issues.

The FW didnt resolve the issues that we are all facing. How to proceed?

[Mspangle]

I got the new firmware as well and still issue persists.  I did a network restart also and it didn’t fix the issue.  Is a factory reset required?

[Jeff]

The updated version number for both Google and Nest WiFi is 14150.43.80. If you're seeing anything other than that in the Home app, you've yet to receive the new firmware.

Thanks.

[Mspangle]

Where do you check what version you have?

[fservidio]

I just got the new firmware and nothing has changed. Are you guys going to fix this massive problem that many are experiencing or not?

[Mspangle]

I just received new firmware as well and did a network restart.  Is there other steps we should do to get back to normal?  I did a speed test after network restart and I’m still get 10% of what I should.

[Jeff]

Hi, Mspangle.

1. Open the Google Home app .
2. Tap the device you want to check Settings Device information.
3. Scroll down to view your software version.

If you see 14150.43.80 as the version, you are on the newest update. Any other version number and you still haven't received the latest update. I personally have not received the updated firmware yet.

Thanks.

[jumbie_magic]

Hi Jeff, thanks for this info, it's been a long time coming! I'm still on 13729.57.27 myself, but hopefully others are getting it and can report back here with their results. Cheers.

[barthomas]

You can see the version here http://192.168.86.1/api/v1/status

[Kay-Bee]

Hi @Jeff,

Is this update being rolled out worldwide and specifically to the UK as mine is still showing 13729.57.27 if so what are the timescales please?

[Gregooooory]

I have finally gotten the update ! yuhooo

Its not fixed.

My issue with Google nest WiFi is that the router randomly blocks connection to devices and "cannot provide internet"

At this point I'm done, I'll replace it with better, cheaper WiFi and I'll wait for a lawsuit that inevitably will be filed against Google.

[KadoZ]

Jeff, 

The firmware update did not improve the situation. With my Google Nest Mesh system I am capped below 100 Mbs/second whereas my ISP's router can provide 400-500 mbs/second. It seems obvious that Google is unable to remedy this product failure. Does Google plan to issue a recall for this defective product and make the customers whole for the price paid for it? 

[barthomas]

Last update was October of 2021!
@Jeff is there an update/resolution?
I have AT&T 1Gbps FIBER and using IPERF inside my home on the switch etc it get's to 900Mbits send/receive but when I use Speedtest on my laptop through the Google Nest WiFi it only gets 100Mbps

[barthomas]

I worked with Google Support and they ran some tests on their side in the Google WiFi Cloud. They identified I set an old device to Priority Mode. This device was stuck in priority mode and we then had to go through a factory reset of my Nest WiFi Router and then set them up new plus my 2 access points.

ATT Fiber modem in IP Passthrough mode with the factory reset Nest WiFi now gets well over the limit of 100Mbps being closer to 800+Mbps.

Priority mode tags a device to use a large percentage of total bandwidth.
If internet loses power while a device is in Priority Mode it can get stuck and require this factory reset.

[steelgtr]

How do we check for that problem?

[Corncob75]

I'd also like to know how to identify this issue please @barthomas , did Google get you to ID it, or did they do it in the back end?  This is a very likely situation for my setup.

[barthomas]

@Corncob75 @steelgtr this was identified by Google Support on their side in the cloud.
But I will add that using Priority Mode is something I will no longer be using or recommending to others... unless you ensure to go back and turn it off vs waiting for it to timeout and forgetting. The support engineer (who really knew his stuff regarding networking, IP Passthrough, iPerf, DNS, QoS, etc) reminded me a total of 3 times if I set a device to Priority Mode and then lose power to my internet connection I need to go into Home app WiFi section and turn off the Priority setting on that device to avoid it getting "stuck" in the cloud database as enabled.