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Wired / Wireless Upload speeds capped at 100mbps? ATT Fiber

sliderkb2
Community Member

I have gigabit internet through att fiber and just bought a google nest wifi 2 pack a week ago. Setup was a breeze and everything looked good until I noticed my upload speeds were capped at 100mbps on every device behind the nest. Google advised a replacement so I did just that. Everything looked perfect for a day - i was getting expected speeds for wired at 800mbps and wireless was around 300 - 400mbps up and down. I check today - same issue as before where all devices are getting great download speeds but capped at 100mbps upload. I found out, however, that if I select a device as priority in google home, that device now works as I expect. Its like the nest is throttling every device in my network for some reason unless i say otherwise. The priority settings fixes both wired and wireless settings. Im pretty sure the problem must be on the Google side since that change fixes the issue. If I could prioritize all devices 24 hours a day, I would be happy with that workaround 🙂

For reference the setup is

ATT ONT --- ATT Router (bypass mode) --- Google Wifi

Wifi has been disabled on the ATT router and that router is now simply forwarding all traffic to the google nest. I put in a ticket with google who requested I put the router in bypass mode and force DNS to 8.8.8.8 and 8.8.4.4, These changes made no difference. They then requested logs and are reviewing the files I sent them via the home app and will get back to me. During testing, they told me not to prioritize a device but thats the only way things work as they should. Im seriously considering returning the nest wifi but wanted to hear if anyone else had issues like this. Again, two different nest routers having the exact same issue. 

I put in a ticket with ATT who said there should be nothing on their end throttling the traffic. If I plug my computer into the same att router port as the google wifi (move the nest off the port, then replace with my computer), the computer links up at a gig and the speeds look fine. 

668 REPLIES 668

MichaelP
Platinum Product Expert
Platinum Product Expert

Hello @sliderkb2 

I've seen a couple other cases of this kind of performance issue where setting a device as prioritized resolves it (albeit temporarily). I am hoping someone from the Google team can take a closer look at this.

@MichaelP - do you know if these issues go beyond some sort of compatibility with ATT? Ive only seen this issue with my provider ATT. Do you know if there is a way to determine the negotiated link speed of the interfaces on the nest wifi router? Im wondering if its simply negotiating at 100mbps vs 1000mbps

MichaelP
Platinum Product Expert
Platinum Product Expert

I don't think this is ATT-specific – at least, I haven't seen that pattern (though there aren't a ton of people experiencing this, so I could be missing that correlation). Determining the negotiated Ethernet link speed is going to be difficult without pulling a diagnostic dump and decoding it. But, if you run an internet speed test (in the Google Home app), and it produces results significantly higher than 100Mbps, then I would assume the Ethernet link speed / cable isn't the issue. In addition, since prioritizing one device fixes it (albeit temporarily), that's another indication this isn't an Ethernet link speed / cable issue.

@MichaelP makes sense - thanks for your input. I made a reddit post and several other people are saying the same thing regarding their upload speeds.

https://www.reddit.com/r/GoogleWiFi/comments/pni6px/wired_wireless_upload_speeds_capped_at_100mbps/

I feel like this issue needs to be escalated.

@MichaelP I forgot to mention the google home app shows the same issue - no upload speeds get above 100mbps. 

MichaelP
Platinum Product Expert
Platinum Product Expert

Ok, hang on – if the internet speed test (the one that runs automatically every couple days, but can also be run manually from the Google Home app) never shows more than 100Mbps in the uplink direction (and assuming your internet connection supports more than that), then I would start looking at that Ethernet cable. It's possible you have two problems here.

@MichaelP You are correct but Im using the supplied cable on the wan port and have the same experience using other cables I know transmit at 1Gb. I would also suspect the cable if the priority selection didnt work. 

Jeff
Community Specialist
Community Specialist

Hi, sliderkb2.

Thanks for coming to the community and sharing your experience. It looks like a frustrating thing to be dealing with, and it's definitely not in line with how the product should be working. Also, thanks for all you have been willing to test and look into on your end.

So as MichaelP said, we've been seeing some of this pop up with other users as well and I'm taking this to our internal teams and pushing it to a higher level of support. We should be able to dive deeper into this and work out what's going on. In the meantime, I'll be keeping things updated on what we know as it comes to light.

Also, I will be reaching out to you directly to get some additional information that will assist our internal teams. Thanks.

dasubermind
Community Member

So, I should just buy new wifi system until you can get yours working properly? That is pure BS! I purchased 5 of your points and it is garbage coverage! Maybe another vendor is a better solution. A total waste of $500 on google products.

One pissed ex google customer!

JeffA
Community Member

Have you any updates Jeff ?

😂😂

 

I guarantee you that they “are aware of the issue and are working on it!” 

They’re  such a joke. Just abandon this POS system and get a more reliable one. 

aiza
Community Member

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sliderkb2
Community Member

@Jeff Thank you for the response! I'm willing to help in any way possible so please let me know if there's anything I can do to get this resolved. Most appreciated.

Jeff
Community Specialist
Community Specialist

Hey, sliderkb2.

Just as a quick follow up, we're still on this and it's being addressed internally. As of yet, I don't need that additional info from you, but I may be reaching out again if there's more we need to know.

Thanks.

sliderkb2
Community Member

Hi @Jeff I appreciate the follow up. My concern is whether or not to return the device in case the issue isnt able to be resolved. Would it be possible to reach out privately to talk about options?

Jeff
Community Specialist
Community Specialist

sliderkb2,

 

You definitely will be able to discuss that with our support. They would be the team to handle any possible returns for you.

Jeff
Community Specialist
Community Specialist

Hey, sliderkb2.

It's been a couple of days and I just wanted to follow up real fast to see if you were able to get this resolved or if we needed anything more on this. If you are still looking for help, let me know and I'll be happy to keep working with you on this. Just so you know, I've passed this specific thread along to our internal teams for added visibility on the matter.

Thanks.

sliderkb2
Community Member

@Jeff thanks for the reply but no change and I would love to escalate the ticket. Case ID [2-5246000031810]. If there is anything you can recommend I would be happy to try it.

Hello Jeff.  I am having the same problem.  1GB AT&T Fiber service that works at full speed when directly connected to it, but the output from the Nest WiFi Router reduces the speed to 100M/100M -- as others have said, I reset the enter mesh network, and it temporarily worked at the correct speed, then again went back to the 100M/100M -- I purchased an ASUS XT8 today which doesn't have this problem when connected to the same 1G ATT Fiber.  It seems this issue has been around with Google for MONTHS now with no resolution.  Are the Nest Routers incompatible with internet speeds over 100M?

I have a 100M limit by my ISP for a lower price. I get that speed with my Nest Wi-Fi. However, I still have connection droppage with one of my internet radio devices that can be seen and heard. The droppage is absorbed by my other devices I assume. Like my Echo's. They don't disconnect and have to reconnect to the Nest mesh system like my Grace Digital radio does. This didn't happen with my Wi-Fi mesh. Only after I updated by adding the newer Nest Wi-Fi.

The ASUS XT mesh works, so I’m going to sell my Google/Nest routers on eBay - it’s crazy they are still selling these units given they don’t work & Google has no solution. I had 5 Google Nest units and it just cost $800 to replace them with ASUS. But I’ve heard Ubiquity Access Points are really the only affordable units that work properly.

Tugnutts
Community Member

Hi Jeff. Just checking to see if there is anything happening on this front. I have the exact same issue with intermittently slow speeds that are only fixed with a restart of the Google wifi system. Phone support has not helped at all. This seems to be a fairly widespread issue.

pico303
Community Member

Every night, my Google Wifi mesh slows down to a crawl.  There's nothing wrong with the Internet speeds; all the devices directly wired to the modem are getting 400+ Mbps.  But the wifi network drops to 25 Mbps.  If I reset the network, the wifi speed jumps back up to 400 Mbps, only to slow down again the following night (around 1 or 2 a.m.).

Wifi performance never recovers on its own.  You have to reset the network, or the device stays at 25 Mbps forever, until you restart the main puck or reset the network.

Anyone have similar issues, or have an idea of how to solve it?  Maybe I should reset all my pucks and build my network back from scratch...?

Chaos
Community Member

Same, I paid for 500Mbps, but google nest wifi gives me 5Mbps...what's wrong with it?

Jeff
Community Specialist
Community Specialist

Hey, pico303 and Chaos. If you'll notice, I've merged this thread with another thread where users are reporting the same issue. We're following the problem internally, and we'll keep this thread updated as we know more.

Thanks.

Tugnutts
Community Member

Exact same issue on my side. Wired connection stays strong but wifi dips to under 20mb/sec and will not recover until I reset the Google/Nest wifi network. Any updates on your side?

Chaos
Community Member

I paid for 500Mbps, but use google nest wifi, it gives me 5Mbps...My nest wifi version is 13729.57.27. What 's wrong with it? Pls help

 

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Is your Nest Wifi new?  If it is, be sure to reboot your ISP's modem to get a fresh connection.  

If your Net Wifi is not new, how long has the slow speeds been happening?  Has anything at all changed with your setup? Have you rebooted the entire sytem (Nest Wifi and ISP Modem)?

Can you connect directly to your ISP's modem and run a speed test that way, to ensure your actual connection is not at fault?

I connected my ISP's modem directly yesterday, the speed was 537Mbps. The ISP was OK.  When I connected the Nest Wifi , the wifi speed was only 5Mbps...(I rebooted the modem and Nest Wifi). Also I tried to change the modem mode to bridge, It didn't work either.

The Nest WiFi is about 6 months old.  Yes, I have rebooted the AT&T fiber optic box and router multiple times, and again, if you connect directly to their router, the speed is 1G/1G.  The slow speeds have been happening for about 3 months now, since around Sep/Oct 2021 as far as I can tell.  Yes, I have rebooted the entire system many times.  I reset the entire Google Nest (even switched the main unit to another Google Nest unit) and while it worked for a few days, the problem resurfaced a few days later -- the output of the Google Nest drops to below 100M/100M.  Yes, I can connect directly to my ISPs mode, and run a speed test, and then the actual connection is 1G/1G.  

JoeSchmo9000
Community Member

My ISP is fiber, 300 Mbps down & up. Connecting my laptop directly to the fiber WAN port, I consistently see at least 320 Mbps down & up (my IPS over-provisions).  When I initially set up the Nest Wifi router, it also gets the same fast speeds for a while, but it eventually goes down to about 15 Mbps down, and maybe 275 Mbps up.  I am using Speedtest.net on the laptop over ethernet, and the Google Home speed test to check this.

I am using an unmanaged switch to hardwire via ethernet to mesh to a couple of older Google Wifi pucks, a few computers, a couple HDHomerun network tuners.

I tried: 

Swapped cables, only using the ones that test out okay on the direct fiber to laptop connection. 

I also swapped in and out the Nest router with the older Google Wifi routers,  The older routers also deliver full 320 speed for a while, but then lose it.  

I also tried reducing the complexity by changing the Wifi name to something else so my devices do not connect, and also only connecting the laptop via ethernet, so it was the only device. 

I have factory reset the routers 4 times.

Any ideas?  I used to have just 3 of the old Google Wifi routers meshed, and would consistently get full speed with them.  I thought adding a new Nest Wifi  router might help since it has a faster processor, and more memory but it is also not working right.  

 

 

 

 

 

  

Jeff
Community Specialist
Community Specialist

Hi, JoeSchmo9000.

Sorry to hear about the speed issues you're having. This is actually a known issue, and I'm going to merge your thread into one that we have where all the main discussion on the matter is taking place. Please feel free to follow that for updates and look for more information on the matter there.

Thanks.

Steve3773
Community Member

Just bought the new Google nest wifi mesh router and 2 points in July 2021  We have spectrum internet. We pay for 100Mbps. 

Does anyone else have issues with constant internet connection lost notification from the home app. It's literally almost every day we lose internet. When I check the modem either when home or out and about on the app. It appears to always have internet coming in. But the home app shows that we lost wifi. Leading us to a router issue. Any feed back would be greatly appreciated. The only way to fix it is I am able to reset the modem from my phone and it will resolve, or if we are home to reset it at the modem. 

Jeff
Community Specialist
Community Specialist

Hi, Steve3773.

Sorry for the issues you're having with your WiFi connection. I imagine that's confusing and frustrating to deal with. Let's see how we can get this worked out for you.

I do have a few questions that should help us sort out what's going on.

  • When you are getting a network outage, are you seeing any status lights on your points or router? If so, what color are they?
  • During the outage, is it your entire network, or is it limited to the points?
  • How is your router set up to your modem?
  • Do you have any other WiFi networks running alongside the Nest WiFi, such as from your ISP's modem?

If you could give me a little more info, we can definitely figure out what's wrong. I look forward to hearing back from you and working this out.

Thanks.

Steve3773
Community Member

I typically am not home. My Google home app notifies me.  The outages are very random. When I check the home app, it is sometimes the router only, router and 1 point, both points and not the router. It is just so random. If I reset the modem from the IP app, it solves the issue about every time.

Our router is hooked via a coax cable.

No. I only have the Google mesh with router and 2 points

Jeff
Community Specialist
Community Specialist

Hey, Steve3773.

This issue has continued to grow and we have a thread that has the ongoing discussion. I'm going to merge this thread into that one and it will make it easier for you to keep an eye on updates and see what others are doing in the same situation.

Bonedoc2021
Community Member

Hello Jeff. I have been having the identical problem with my Google wifi and Nest wifi for months. I use an Ethernet backhaul for multiple pucks to ensure the strongest signal to most of them that I can. I have tested the system many times and with a hardwired connection on Xfinity I get over 900 down and almost 40 up. However, the wifi at times will randomly plummet to single digits or even have some devices stop and reconnect. 

 

I have followed the original thread and was hoping for a solution. Is there a firmware update or something to correct this. I had opened tickets in the past with no real help. Same steps as usual. I run in bridge mode. All wires are new. New modem, etc. Restarting system often helps but it is very inconvenient doing this nearly everyday. 

Can you direct me to this new thread.

Sincerely

Eric

Jeff
Community Specialist
Community Specialist

Hey, Steve3773.

Thanks for following up and letting me know a bit more about your setup. There is currently a bug going around that is causing some of these issues, and it appears that you might be affected. We're working on a solution now, and I'll pass your experience along to our internal teams.

Additionally, you could submit your feedback from your device and it will go directly to our internal teams as well. They will be able to use your device feedback to more quickly diagnose the issues. The process for doing so is below.

 

Step 1. Turn on device reports

  1. Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
  2. Open the Google Home app Google Home app.
  3. Select the device you want to share feedback about.
  4. At the top right corner of the screen, tap Settings   Recognition & sharing.
  5. Turn on Send [device model] device usage and crash reports to Google. (Example: Send Google Home device usage and crash reports to Google.)

Step 2. Share your feedback

  1. Open the Google Home app Google Home app.
  2. At the top right, tap your account.
  3. Tap Feedback and then tap the type of device you'd like to submit feedback for.
  4. To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  5. In the feedback summary, write a brief description of your issue.
  6. Be sure to check the box for Screenshot and System logs.
  7. To submit feedback, at the top right corner, tap Send .

I will keep the community updated on this issue as more information comes out. Thanks for your input on this and for your patience.

marreb
Community Member

Feeling quite frustrated with my nest mesh. We have 1 gig fiber lines. Nest is connected directly to the fiber (no modem to get in the way). Nest records 950 mbs from fiber. When plugged into ethernet I get 950mbs. When using Nest Wifi, standing right next to the main device, I get 350mbs max on any device from my new gaming pc to a new apple tablet to my cell phone. It gets worse. Using any of the 4 mesh nests located in the house I will get between 60mbs and 130 mbs standing right next to them. 

-mesh test shows great connectivity on all nest devices. 4 nests on 2 story 3k sqft house. They are plenty close together

-only using 2 or 3 devices at a time so it's not loaded down

- i have reset the network, reset the nests completely, unplugged, turned off etc.