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Wrong MAC address on the bottom of a new Nest Wifi Pro I just bought.

VASeminole
Community Member

‎01-09-2025 10:04 AM

Wrong MAC address on the bottom of a new Nest Wifi Pro I just bought. The MAC address printed on bottom is different from what my ATT BGW320-505 display is detecting

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tajennifer
Community Specialist
Community Specialist

‎01-12-2025 03:48 PM

Hi VASeminole,
 
Thanks for posting. I'm sorry to hear about the situation that you are having with the wrong MAC address on the bottom of your new Nest Wifi Pro device. I understand how frustrating that situation can be. But don't worry; help is here. I just need to ask for some information to provide the best assistance:

  • When did the issue start?
  • What steps did you try to solve this situation?
  • Is the ATT BGW320-505 a router or modem?

Please keep me posted. I'll be waiting for your response.
 
Best regards,
Jenny

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