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can't connect to wifi

LJK1
Community Member

Not sure the product I have. It is a router and two points. It will not connect to house wifi. The reason I need to reconnect is because I changed wifi companies. I have factory reset and tried all the suggestions for connecting. I feel like it has to do with the password to our wifi. I have tried to find a portal to add it but the Google Home app does not follow the menu that the help information says it does and I cannot find a way to address the wifi. Yes it is the latest Google Home app. Frustrated and not very user friendly settings.

4 REPLIES 4

olavrb
Platinum Product Expert
Platinum Product Expert

The primary Nest Wifi unit must be connected to your ISP (internet service provider) equipment by ethernet cable, it can't be connected wirelessly.

It's also recommended to avoid double NAT if possible, by putting the ISP equipment in bridge or bypass mode if it's currently acting as a router.

To be able to set up the network again, you must first delete the whole network from your Google Home home and factory reset all Nest Wifi units using the physical button.

Then set up the network again.

If you use a iOS or iPadOS device for the setup, make sure to see this one:


I don't work for Google.

AbigailF
Community Specialist
Community Specialist

Hey folks, 

@olavrb, appreciate your helpful response. 
@LJK1, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,
Abi

AbigailF
Community Specialist
Community Specialist

Hi LJK1,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

AbigailF
Community Specialist
Community Specialist

Hey LJK1,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi