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help with wife

helmerga
Community Member

‎09-15-2023 03:57 PM

All but the wife device that is connected to the cable modem are blinking orange. When I run the mesh test, it indicates that everything is fine (good connectivity)??? When I'm close to the fist point, everything is fine. But as soon as I'm further away from that point, I cannot connect to the internet over the wifi. The problem started after I replaced one defective device

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David_K
Diamond Product Expert
Diamond Product Expert

‎09-16-2023 03:55 AM

If the light on a Wifi point is blinking orange, that means it has no internet connection. The defective device you replaced, did you replace your primary Wifi point by any chance? If so, you'll need to reset your other Wifi points and set them up again.

Factory reset your Wifi device - Google Nest Help

At the bottom of the article, select "My device isn't available in the Google Home app" then select the model you have to see the reset steps.

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