iOS Home App thinks Bluetooth is off when setting up Mesh router

[Brilliantorange]

Bought a new router. Set it up, reconnected to internet. Mesh however was not after plugging into router. 

Restarted it from Home app. No dice. Factory hard reset done. Home app won’t let me set up new device. Says I have to turn Bluetooth on, but it’s on. 

Now, I can see the device on my wifi network by the setup name (etched on the base) but Home app doesn’t at all. There’s no way to manage it. I have reinstalled app. I have hard reset many times. 

new router internet is up. Tried switching ports just in case but same result. 

one final note: I tried to scan the QR code but it opened a link to Compound Interest lessons on Khan Academy.  Not joking. 😑

[PatrickP_Viking]

Hey @Brilliantorange .

There are known issues with setup due to default settings in iOS. Please see the below article to assist with getting the setup completed.

Troubleshoot setup with iOS 

Please let me know if this resolves the issue or if you need further assistance.

[Brilliantorange]

Thanks for the response. I've checked and retried those settings, but no luck,

I had my spouse install Google Home on their iPhone (not yet updated to the latest iOS) and realized I did not have a Bluetooth button under Settings>Google Home, even after re-installing the app. (I'm on 16.4.1)

[PatrickP_Viking · Accepted solution]

Hey @Brilliantorange .

It sounds like the iOS update on your phone is causing issues with the Google Home app and/or settings.

Have you tried the setup with your wife's phone and the previous article to see if you can complete it?

[Brilliantorange]

That did it. Her phone is one iOS version older and we were able to complete the setup. I tried reinstalling the app after but the Bluetooth button was still missing. Thanks!

[AbigailF]

Hey folks, 

Thanks for lending a hand, @PatrickP_Viking.
@Brilliantorange, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[LovelyM]

Hey Brilliantorange, 

Chiming in — how's it going? Do you still need our help?

Best, 
Lovely

[AbigailF]

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi