11-09-2021 02:03 PM
iPhone 12 devices are having issues on Google nest wifi. The issues where not there with the previous FritzBox router.
The symptoms are that the phone connects and works fine for some time then without warning will no longer browse. There is no indication of an issue as the phone shows it is connected to wifi as does Google Home shown the phone connected. Turning wifi on and off on the phone addresses the issue until next time. This happens whilst browsing or streaming and also coming back from idle .
11-10-2021 09:34 AM
Hey, iSeb.
I'm not sure if there's a question here or if you are just sharing information from another source. If you do have a question, could you clarify what sort of help you are looking for? I'll be happy to help out.
Thanks.
11-10-2021 10:14 AM - edited 11-10-2021 10:15 AM
Hello Jeff, thanks for your reply. As far as I understood you are working on a fix on this, so the information I’d like to have is when this fix going to be deployed. I tried changing all the available settings both on the iPhone and the nest wifi but had no luck so far, so my last hope is this fix. Cheers
11-10-2021 03:06 PM
Ah, gotcha, iSeb.
Yes, we're working on the issues with the iOS version of Home and managing the network through the app. I know it's been frustrating for those impacted by the issue, but we're hoping to know more about a fix soon.
Thanks.
12-02-2021 02:22 PM
Hey, iSeb.
I just wanted to check in. I know it's been a while, but I wanted to see if anything has improved on your end. If you're still having issues, let me know and we can pick this back up again.
Thanks.
12-02-2021 09:44 PM
Hello Jeff, it’s been a few days (or maybe weeks) that when I roam around the house I don’t get disconnected anymore, so I guess you guys fixed the issue. Thanks a lot for that and for the follow up!
12-03-2021 10:07 AM
Great news, iSeb, and thanks for the update.
As we have this resolved, I'm going to go ahead and close up the thread. If anything else goes wrong or if you need anything else, please feel free to open up a new thread.
Thanks!