kGSKErrorDomain error -83902

[Jpdenny]

Hi,

I’m completely stumped here and I don’t know what to do at this point. I have a Nest Router and Neat Point that I’ve been running without any issues for the past year. I purchased an additional point today and could not complete the setup of the new device without receiving this error. Looking in these forums, people have said they’ve found success by coordinating the languages for Google Home, Account and mobile device (iPhone). I’ve done this (eng-UK) and still getting the same error. So I decided to factory restart all the devices and start from scratch. Now both Nest Points are giving me the same error. So basically I went out and bought this $200 Google device and invested 4hrs of my time troubleshooting it to end up with a situation where my internet is now broken. It’s like a tragic trifecta of pain and humiliation. I’m so frustrated. Someone please help!!! 🙏

[Dan_A]

Hi Jpdenny,

That certainly hasn’t been easy for you, and we appreciate all your efforts when trying to link a new Nest Wifi point and doing the required steps. Since the factory reset didn’t work, we'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.

Best,

Dan
 

[Dan_A]

Hey there,

We haven't received your form. Have you had a chance to fill it out? 

Regards,

Dan

[Jpdenny]

Not yet. I’m on a business trip overseas at the moment. I’m definitely keen to get this sorted so please expect my response via this form in the next 2-3 days. Still think it’s outrageous we (the collective community) have to deal with this product flaw. 

[Dan_A]

Hey there Jpdenny,

How are you doing? Have you had the chance to fill out the form?
 

Kind regards,

Dan

[Jpdenny]

Thanks for checking in. I’ve been traveling for work the past week and won’t be home for another 7 days. I’ll endeavor to complete the form as soon as possible on my return. Will reply here when I do. Thank you. 

[Dan_A]

Hello again,

Sounds like a plan! Keep us posted.

Cheers,

Dan

[Piria]

I am truly sorry to the staff involved for leaving a post that has nothing to do with this place.
You left a comment on my post, but I can't reply due to the unknown green lock, so I'm leaving my reply here. Please let me know if there is another way.

Link: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Play-a-playlist-from-YouTube-on-TV/m-p/...

My region is South Korea.
Nest gives commands in Korean.

For your information, in Korea, my saved list is called “archive” or “playlist.” (refer to image)

I am sorry to receive your reply here.
I'm worried about what to do😥

[Jpdenny]

Hi Dan,

I’ve completed the form you hyperlinked in a post here two weeks ago. The form just asked for my name and a description of the problem which I’ve already provided in this forum. Can you explain to me (1) who this form goes to; (2) estimated turnaround for a response; and (3) some sort of expectation for next steps?

Thank you,

Jpdenny

[Dan_A]

Hello Jpdenny,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there for updates.

Best regards,

Dan

[Jpdenny]

Hi Dan,

Can you please not lock this thread until I confirm here that I've received an email from the team. If I do not receive an email by end of week, I will let you know in a reply to this message.

Thanks,

Jason

[Dan_A]

Hey there,

Sure! I got you! I'm keeping the thread, and I'll be waiting for your update.

Cheers,

Dan

[Jpdenny]

Hi Dan,

nobody has emailed me as of yet. Anything you can do from your end?

thanks

jason

[Alex_S]

Hello Jpdenny,

I checked your form and found the email from our support team. Kindly check for the subject line: [4-2416000035289] Your Google Support Inquiry: 4-2416000035289. 

Best,
Alex

[Jpdenny]

Ok great, I found it in my inbox. Thanks for the steer. 

jason

[Alex_S]

Hello there,

You’re welcome. Just reply to the email for any updates so the team can further look into your concern. If you have other questions or concerns about Google Wifi, let me know.

Warmly,
Alex

[Dan_A]

Hi Piria,

We apologize if this thread was closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

We have unlocked the thread and can now continue the conversation there.

Kind regards,

Dan