mesh weak signal

[sabeuc]

Currently I have 5 google wifi points in my home all have been working fine literally up until today, nobodys moved them, I had them all in the same room and still the same result, anyone can provide some suggestions other than "put them i the same room" or restart the network, or default to the factory setting would be great. ive run the gambit on this and it makes no sense. Also have google fiber running to the house. Just a little invested in the google products over here to have this all of sudden occur

Help thanks

[Jeff]

Hey Lp26,

I'm happy to hear that over the past 3 months you haven't been seeing those issues. Are you comfortable marking this as resolved at this point, or should we continue to watch things here? Let me know if you still want to keep looking at this.

Thanks,

Jeff

[PatS]

You know this is a joke right? Google didn't do jack about the issue and it's still happening to many people (a lot of whom don't post here). How about they actually look into the issue, this has been going on for over a year and you're losing business. None of the "fixes" posted over the past year did anything in the long run. You're just giving Netgear more business.

[Jhonleanmel]

Hey folks,

@Jeff, thanks for the help here.

@Ech0 and PatS, I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

[Ech0_]

Hi,

I have filled the form out and submitted. 

[PatS]

I didn't fill it out, I have lost confidence in Google's ability to address this as it sat for over a year with no resolution and I doubt they'll get it fixed anytime soon. I have moved on from Google WiFi to a Netgear Orbi set-up, which has been working great for the past few months with better pings and no need for resets or tweaks. 

[Jeff]

Hi Talebameri,

I'm just checking in to see if you were able to get that form filled out or to see if you had any questions about that. If you needed help, let me know.

Thanks,

Jeff

[Talebameri]

Yes Jeff. I did complete to form and submitted it already under this user: #

[Jeff]

Thanks for getting the form filled out. From this point someone from support will be in contact with you all who have completed the form and they will take over assisting you from there.

If you haven't filled the form out yet, please do so.

Thanks,

Jeff

[Jeff]

Sorry we couldn't get this resolved for you PatS. I understand why you have gone with a different solution for now. If you ever want to pick back up troubleshooting efforts on this, you're definitely welcome to chime back in here.

Thanks,

Jeff

[Jeff]

Thanks for getting that filled out, Kaffe7872. You should be hearing from support soon.

For anyone else still needing to get the form filled, please do so as that's the next step to getting in touch with support directly.

Thanks,

Jeff

[EmersonB]

Hello everybody,

@Joeyducci we haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

I appreciate the help @mel and @Jeff.

Regards,
Emerson

[Talebameri]

I have been dealing with the same weak connection issue for months. Just like everyone, it started good and went down the drain from there. 

[Juni]

Hi Talebameri,

Thanks for posting here in the Google Nest Community.

Please fill up the form posted on this thread so we can further assist. Let us know once you're done. 

Best,

Juni

[Kaffe7872]

Please note that I completed my form and submitted it as well!  Thanks!

[Joeyducci]

Same issue as everyone here is having.  Had a mesh setup with “Great” connection and no issues at all for 3 years.   About a month ago “weak” connection started and network has to be reset once a day. 

nothing in the house has changed to cause this.

Very frustrating.