04-23-2024 06:56 PM
I had to factory reset my network and now my nest router won’t be recognized when I try to re-set up. I’ve done the factory reset multiple times on the nest router, reset my network and modem, deleted the Google home app and re-downloaded it.
please help.
04-23-2024 06:59 PM
The light is stuck on a solid white
04-27-2024 11:13 AM
Hi Peterbacon,
Thanks for reaching out. Sorry to hear you're having trouble connecting your Nest router.
A solid white light means the device is connected and online with a successful internet connection. Can you verify you're using the correct Google account? If you have another Google account, it's possible you set up the Nest router with that email address.
If you don't have a large number of devices in your home structure, you can try deleting the existing home structure and creating a new home structure.
Keep me updated on how it goes.
Cheers,
Jonathan
04-24-2024 09:30 AM
I’ve already done all of the steps below and the light still remains solid white:
* NEST light is solid white (no pulsing) and not being recognizable from the google home app
05-06-2024 11:11 PM
I have the same issue. Were you able to get this resolved?
05-11-2024 10:23 AM
Hi Everyone,
Thanks for posting. Sorry to hear about the trouble you're having setting up your Nest Wifi.
My team would like to know more about this behavior. When you get a chance, please fill out this form. Let me know when you’re finished. We’ll have someone reach out to you via email from there.
I appreciate your efforts in troubleshooting this issue so far. Please don't hesitate to reply to this post if you have any questions in the meantime.
Regards,
Jonathan
05-13-2024 10:31 AM
Hi Everyone,
I haven't seen your form submission yet. Were you able to access the form without any problems? Let me know if you're running into any trouble or still need help.
Cheers,
Jonathan