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not able to add google wifi AC1304 due to missing QR code - no psk

go4itrs
Community Member

Trying to add AC point, has no QR code.

Read thru a lot of post however:
- nothing etched in bottom or in ring. 
- setup file does not have psk
- google wifi app not available in apple apps store anymore.
- did factory reset (powered up with button pressed)
softwareVersion": "14150.376.32

on https://openwrt.org/toh/google/wifi#factory_reset

found that "To restore factory software, you can utilize Google Wifi's Recovery Mode, " but link doesn't work anymore. 

anybody having a simple to follow instruction video, or other way to progress?

 

Rene

 

setup file:

{
   "dns": {
      "mode": "automatic",
      "servers": [  ]
   },
   "setupNetwork": {
      "ssid": "setup25B50"
   },
   "setupState": "NO_SETUP",
   "software": {
      "blockingUpdate": 0,
      "softwareVersion": "14150.376.32",
      "updateChannel": "stable-channel",
      "updateNewVersion": "0.0.0.0",
      "updateProgress": 0.0,
      "updateRequired": false,
      "updateStatus": "idle"
   },
   "system": {
      "countryCode": "us",
      "groupRole": "none",
      "hardwareId": "GALE C2M-A2Y-A3G-A4I-E2D",
      "lan0Link": true,
      "ledAnimation": "SETUP_REQUIRED",
      "ledIntensity": 30,
      "modelId": "ACc3d",
      "oobeDetailedStatus": "WAITING_TO_SETUP_OFFLINE",
      "uptime": 947
   },
   "vorlonInfo": {
      "migrationMode": "weave_all"
   },
   "wan": {
      "captivePortal": false,
      "ethernetLink": false,
      "invalidCredentials": false,
      "ipAddress": false,
      "online": false,
      "pppoeDetected": false,
      "vlanScanAttemptCount": 0,
      "vlanScanComplete": true
   }
}

 

 

2 REPLIES 2

SoriaD_
Community Specialist
Community Specialist

Hello @go4itrs 

 

Thanks for reaching out to our Nest Community about this situation. I apologize for all the inconvenience. I'm here to help you with that.


 

I completely understand this situation. Let me lend you a hand to find the solution. 
Please fill out this form to forward this case to my support team. We are so happy to assist you.

 

Feel free to reply to this post when you complete it. We will contact you to continue searching for an answer.

 

Best regards,
Douglas.
 

KoilyBruja
Community Member

Yes, same issue. If you have 

"softwareVersion": "14150.376.32",

its pretty much a dead puck/wifi point from what my google support team advised me.