11-01-2021 03:31 PM
my ps4 keeps disconnecting from the wifi. I have tried changing the dns server and assigned a static ip to the console but after 10 minutes the playstation keeps disconnecting.
11-07-2021 05:46 PM
I am having the same issue, just kicks off every 10-20 min.
12-06-2021 06:17 PM
What worked for me was making a guest network on the google app and then setting the frequency on the PS4 to 2.4ghz slower wifi but works
12-06-2021 02:53 PM
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
12-06-2021 06:19 PM
It only works on a guest network and 2.4ghz band for some reason 5ghz on my main network does not work
12-07-2021 11:19 AM
Which model of PS4 do you have? Only the Slim and Pro models support 5GHz WiFi. If you have the original PS4 model, it will only connect to 2.4GHz. If you have a Slim or a Pro, let me know and we can look at it again.
12-07-2021 12:58 PM
I have the slim it supports 5ghz but I had to manually change the frequency band to 2.4 and create a guest network in order for the PS4 to work and the internet speeds are very slow on this frequency. on 5ghz I would lose connection every minute or so
12-08-2021 01:23 PM
Yeah, you should be able to connect. There's something odd going on there. There is one more workaround we could try here. Sometimes with devices that are struggling to connect to the 5GHz can be "forced" into connecting with a small trick. Using the guest network, you can create the network with the same ID and password as your main network. Get the PS4 to connect to that guest network, and then delete or disable the guest network after re-enabling the PS4's 5GHz band. This will sometimes get the device to connect.
I don't know that it will work, but it's definitely worth the try to get that extra speed. If you're willing to give that a go, let me know if it works.
12-14-2021 10:32 AM
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
12-15-2021 12:27 PM
Hopefully things are working well for you at this point and that you were able to get onto the 5GHz connection for the PS4. I haven't heard back from you for a bit, but wanted to give you a chance to chime in before we lock the thread. If you're still having issues, please let me know as I'll be locking the thread within the next 24 hours.
12-16-2021 12:59 PM
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day!