why the router does not update the firmware, how to fix it!

[Andrey]

Why is the router not updating? if the site has a more recent firmware. how to check and fix it?

[MichaelP · Accepted solution]

Hello @Andrey 

The units should all update themselves automatically. It's possible they may not if they are behind a firewall that restricts access to the Google services they need to perform that update (which could be the case if they are being used in a non-supported region).

[Andrey]

at the first installation, the router was not updated, the points were updated. and the screenshots below indicate that this is not the latest update, how can this be? those. Google did not come up with a manual update through the browser?

[Andrey]

 

 

 here are the versions, and on the last screenshot which ones are currently relevant.

[MichaelP]

Hello @Andrey 

Just a couple things to note here. First, it looks like your public (WAN) IP address is on the "10" net, which means you are behind another firewall of some kind. That firewall could be blocking access to the update service. Second, it looks like these are in Cyrillic. Is it possible they are in an unsupported region? Nest WiFi is currently supported in these regions: Australia, Canada, France, Germany, Japan, Singapore, United Kingdom, United States (except Puerto Rico). However, a unit purchased in one of these regions may not work in one of the other regions due to varying regulatory rules.

[Andrey]

Points after all caught at least one update. but the router is not. they download updates from the same server, right? and no matter where I am, my Google Pixel 6 Pro updates just as smoothly. so the question is something else.

[MichaelP]

I can't answer with any more than I already have, unfortunately (firewalls and supported regions are a potential issue – your Pixel 6 may be supported in more regions than Nest WiFi is). If you are willing to experiment, you might try a factory reset on all of the units and setting them up again to see if they update. I suspect they won't, but I have no way of knowing for sure.

[Andrey]

no thanks. by trial and error, bypassed the limitations. After all, Google Corporation is good, so why, for some everything, and for others nothing. In the end, thanks to dns-based routing policy, you work wonders.

[Jeff]

Hi, Andrey.

Were you able to finally get the update to your router? I just wanted to check in to see if things worked out for you or to see if you still needed some help on this. Let me know if there's more we can do.

Thanks.

[Jeff]

Hey, Andrey.

I'm checking in once more to see if you still needed some help on this or to see if you got things worked out. Let us know if you need more help.

Thanks.

[Andrey]

everything worked out

[Jeff]

Perfect. Thanks for letting us know, Andrey.
As we got our resolution here, I'm going to mark this one as resolved. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to open up a new thread.
Thanks!