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Account recovery

Community Member

I want to help my friend recover his account 


Community Member

Hi, I assume you are reffering to his google account?

Here are some steps you can take to help them:

  1. Have your friend visit the Google Account Recovery page. This page will walk them through the steps to recover their account.
  2. Have your friend enter the email address or phone number associated with their account.
  3. If your friend remembers their password, they can enter it here.
  4. If your friend doesn't remember their password, they can click on "Forgot password?"
  5. Your friend will then be asked to provide some information to verify their identity. This information may include the following:
    • The last time they logged in to their account
    • The last device they used to log in to their account
    • The first few letters of the email address associated with their account
    • A security question and answer
  6. Once your friend has provided this information, Google will send them an email with instructions on how to reset their password.

Community Specialist
Community Specialist

Hi bigB1,

Thanks for reaching out to us. I wanted to check and see if you managed to see the information that Cal26 has shared. Also, here’s the website for you to recover your account. 

Let us know if you have any questions from here. We would be happy to assist and make sure you are good to go.


Thanks for your help, @Cal26




Community Specialist
Community Specialist

Hello there,


Thanks for your assistance here, Zoe.


@bigB1, I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.



Hey bigB1,


I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours.