Avoid the Nest Yale Lock

[Vflores213]

This product is terrible. The doorlock disconnected from the Internet out of nowhere. The Internet is fine. 

Support team just recommended that we did a hard reset. That is unnecessarily long for an issue with the product.

Save yourself a headache and get yourself another smart lock. This would be inconvenient if our family was out of town.

[cifuentesj]

Hi @Vflores213,

Thank you for your timely post and the comprehensive information you've provided. I understand that you are encountering some offline issues with your Nest x Yale Lock. I just wanted to confirm if you still need assistance.

Please keep me posted. 

Warm regards,

Jeremy.