Can not reset Nest Yale lock

[Ngoc]

I cannot reset Google Nest Yale, I tried following Nest's instructions.

Does anyone have the same problem as me?

[gmelanymelissa]

Hi @Ngoc,

Thanks for posting here in the community. I'm sorry to hear you can't reset your Nest x Yale Lock. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• Could you describe the specific steps you took to perform the factory reset?
• When did the inconvenience start?
• Is the keypad illuminated?

In the meantime, let's check this tip:

• Official Guide: Ensure you're following the exact steps outlined in the official Nest × Yale Lock reset instructions. Refer to this article: Factory reset the Nest × Yale Lock.

Keep me posted.

Best regards,

Melany

[fanflair]

The QR code inside my Yale lock goes to a random calculator website. I've had the lock for 5 years and have only had 1 or 2 issues but not this. The passcode just suddenly stopped working for no reason. The b batteries are good. The Google Connect plug is fine - green light in the test. How am I supposed to access? If the rear door lock wasn't working I'd be completely locked out of my office.

[gmelanymelissa]

Hi @fanflair,

Thank you for reaching out to the community. I'm sorry to hear the QR code on your Nest x Yale Lock is redirecting to an unexpected website and the passcode stopped working suddenly. Help's here!

Have a look at this guide:

• You can manually type in the key or serial number. Visit our Help Center to learn more about How to skip QR scanning.

Let me know how it goes.

Best regards,

Melany