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Cannot get Nest Connect to connect to the wifi network.

Alduman
Community Member

‎12-10-2023 04:35 PM

I cannot get my new connect device to connect to my wifi network.  My lock is installed and working fine, but of course I cannot connect it to the network without the connect installed.  I have perhaps 8+ devices installed well on my AT&T 2.4ghz guest network, working well.  I have my phone on this 2.4ghz network, bluetooth on, airplane mode on with wifi on, and it still will not install.  The connect devide starts pulsing blue for several seconds, then just turns off without turning yellow or green. 

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Lance_L
Community Specialist
Community Specialist

‎12-13-2023 01:42 PM

Hi @Alduman,

 

Thanks for reaching out to the Community and sharing all the details about the trouble. I’d be happy to help you with this. Let’s check it out.

 

Please try the troubleshooting steps below:

 

  1. Plug the Nest Connect into a power outlet.
  2. Hold the wake button down for 13 seconds or until the LED turns solid yellow.
  3. Once the LED turns a solid yellow, continue to hold down the wake button for another 10 seconds. If the button is released before the 10 seconds are up, the factory reset will fail.
    1. To cancel, press the button again.
  4. After 10 seconds, release the button. The LED will stop, and the settings will now be erased.
  5. Set up Nest Connect.

Let me know how it goes.

 

Best,

Lance

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