DOOR LOCK WHITE BUTTOM IS NOT WORKING

[ivochiriboga1]

I HAVE DONE FACTORY RESET ON MY NEW YALE LOCK , IT SAYS ALL CONNECTED GOOD BUT WHEN I TRIED TO PUSH THE WHITE BUTTOM TO ADD TO MY HOME APP IS NOT WORKING , WHEN I PUSH WHITE BOTTOM NOT GIVE ANY BLUE LIGHT AND ALSO DOESNT SAY IT IS READY , WHEN I PUSH THE WHITE BUTTOM JUST DO A BEEP, AND THATS IT , I CANT DO ANYTHING ELSE

[Lance_L]

Hello ivochiriboga1,

I appreciate you reaching out to the Community and sharing all the steps you’ve tried to fix the issue. I’d be happy to help you with the Nest x Yale Lock.

Since a factory reset of the device didn’t help, the best thing to do now is to contact Yale Customer Support for warranty options.

Let me know if you have any other questions.

All the best,

Lance