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Door is locked, nest app says its unlocked

craigslock
Community Member

Ive tried to reset and started set up in the unlocked position. WHen im in away mode, it unlocks my door, app still says door unlocked. Ive spent 2 days trying to fix this f'n thing nd ready to throw it away

4 REPLIES 4

Mattn
Community Member
Spoiler
I am havinv a similar problem when k press lock ig unlocks when i press unlock it locks i hav stopes using mine its so frustrating and j cant find any solultion online. I've tried resetting my lock multiple times

craigslock
Community Member

did you get it to work? ive been working on it for a week now. How frustrating I cant get an anwser or any help. Cant even fogure out how to get my money back

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

craigslock
Community Member

Still no anwser!