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Google Nest ADT+ Compatibility

JPA-2
Community Member

3 weeks ago

I just migrated to ADT+ and I'm completely unsatisfied.  I have a full Google Nest system with Cameras, Doorbells, Sensors, Yale-locks, Thermostats, Protect devices.  The only devices I was able to connect to ADT+ were the thermostats.  The rest of the devices are not compatible and ADT tech support mentioned that they don't have a solution for the problem.  I appreciate that we got a promotion for a new ADT smart hub and a few additional sensors, but the promotion should have included replacement of all existing devices that present compatibility issues.  Is Google/ADT expecting for us to invest in replacing all our devices? 

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1 REPLY 1

JPA-2
Community Member

Saturday

I  can't believe it...no response from Google! Just silence!  ADT+ says that I will need to cover the cost of replacing the equipment myself if Google is not willing to help. It will be thousands of dollars in new cameras, sensors, fire alarms and door locks.  This is unfair to loyal Google Nest consumers...sounds like next step is legal action. 

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