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Google Nest Guard won't connect

Community Member

SEVERAL people seem to be having problems getting their Nest Guard back online. Factory reboot: Nothing. Changed internet services: Nothing. I recognized I had the Netgear Nighthawk R7000 problem and took the suggested steps to remedy it. Nothing. Don't have the MAC address to bypass the system that way. Still nothing.

This was a bit spendy for my budget and I'm very disappointed, as I'm sure everyone else is who hasn't gotten an answer.


Community Specialist
Community Specialist

Hi there, 


I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.


Please let me know if you need further assistance. 

Best Regards, 


Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Community Specialist
Community Specialist

Hey Crob105,
It looks like we haven't heard back from you so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day!