MANY unsuccessful attempts to redeem $200 store credit for killing of Nest Secure. THIS IS MADNESS!!

[summersofar]

I have wasted hours of my time now within many attempts to get store support to successfully redeem the $200 code provided via email on April 7 in regards to the discontinuation of the Nest Secure ecosystem.

I am beyond peeved that not a single agent knows anything about this offer, and when they do claim to know about it they lie about why they cannot help me redeem the unique code.

Based on my continued experience I would have to think that NOBODY has been successful in doing this thus far. What an utter dumpster fire this is; clearly no preparation or communication is happening between product and support teams.

Google, get your utter mess of an act together and help me out here!

[pacommander · Accepted solution]

We should sue. Class-action. This is impacting thousands of people.

[Chooseupbat · Accepted solution]

I totally agree!! I wasted more than 2 hours over two days trying to get someone from the Google Store to help me understand how to redeem the “code” to get the $200. Background; I clicked on the links in the original email to get google store help and it takes you to a screen where I have to try and identify the purpose of my visit. Not one of the choices included were about the coupon code and how to redeem so, you get stuck in a dead end with nowhere to go! I finally searched and got a support number and I called and eventually talked to a tech support  agent in Detroit. He gave me a phone number for the Google store reps. When I called that number, I got the credit account company (that’s not part of Google) that only supports any Google finance accounts you have. The rep was understand but said I and others were getting the run around on the Neat Guard coupon redemption caper! FINALLY, I clicked on a link to chat with someone in Google store support. That person stated that the code in the email was not the coupon code to use to redeem the $200 credit. After about 5 minutes of waiting, she sent me a long coupon code that I had to copy and paste in the cart to get the credit. She said the number in the email is only a number that indicates you are eligible for the “real” coupon number! What a scam with many dead ends and no answers. It is clear Google wants the positive publicity by extending the offer, but by making in incredibly difficult to redeem, they hope people will just give up. What a scam.

[oedipus]

I spent survival hours, and yet I just got the discount code, which doesn't work if an already-running promo is offering $200 off.

What a joke!!!

Never going to buy Google products again.

[Thierry]

Read my posts on this page. You can ask Google to replace your "coupon" with a $200 Store Credit.
I know it can be done because they did it for me.

[Cloudstah]

I will never purchase a Google product again. From the use of g-mail to google as a browser to moving away from android phones. I am not angry or being a prisoner of the moment. It's not everyday someone just robs me of thousands of dollars.

[CR084]

What a shame how such a big company like Google treats its customers. Obviously they are not used to helping customers with Nest problems. Very very sad and a sign of poor management.