My Nest Connect will not connect.

[ClaytonEldridge]

Hi.  I have had so much trouble with this nest Yale lock from the get go.  I got it a couple months ago and when I set it up I naturally didn't follow all the directions and the lock was the unlock and vice versa so it wasn't acting as a very functional lock.  So today I decided to do a factory reset on the lock and set it up correctly.  For what ever reason, I also deleted my nest Connect also.  Now I can not get it to connect again.  It finds it, goes through the setup wifi, tests the wifi, then goes to setup nest network and the could not connect error comes up.  What am I doing wrong? How do I fix this and get the best connect to connect?

[janthadeus]

Hi ClaytonEldridge,
 

Thanks for reaching out. I’m sorry to hear about your experience with your Nest Connect. Let’s get this sorted — a few questions: what’s the status light of your Nest Connect? How far is your Connect from the router? What troubleshooting steps have you done so far? What WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)? Also, were there any changes to your WiFi network?
 

Give these steps a try:

1. Hold down your Connect’s button until the light pulses blue (about 10 seconds). Then, release the button. 
2. Wait for Connect’s light to turn green, which means the restart is complete.
3. Try plugging your Connect into a different outlet.
4. Check for sources of wireless interference. Thick walls, floors, appliances, furniture, and even other electronics on the same network can cause interference.
5. Factory reset your Connect. Hold your Connect’s button for much longer than 8 seconds, the light will turn yellow, which means your Connect is preparing to factory reset. Keep holding down the button, when the light flashes yellow then goes off, release the button. 
6. Remove it from the Nest app. Then, add it back. The recommended router settings are the 2.4 GHz WiFi frequency. Check out this guide: Troubleshoot offline or disconnected Nest Connect.

Let me know how it goes.

Thanks,

JT

[janthadeus]

Hey there,

It's me again. I want to make sure you're all good — did those steps work?
 

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours. 
 

Best,

JT