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My best guard 8s showing a hardware failure. I reset twice still showing replace

JohnF
Community Specialist
Community Specialist

‎08-27-2021 11:40 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

Original poster: Brandon Zambalis 

 

I was suggested to reset the device. I have done so twice and the nest app is saying hardware failure replace.
 
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JohnF
Community Specialist
Community Specialist

‎08-27-2021 11:41 AM

Hello Brandon,
 
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am sorry that you have ran into this issue, but I need more clarification as to what specifically the issue is. 
  • Is your Nest Guard not powering on?
  • Is it giving you false alarms?
  • This Hardware failure you are talking about, where are you seeing this message?
Once I have more information I can assist you further. Thank you for your patience.
 
-from Brad C. (Community Specialist)
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