Nest Connect won’t connect to WiFi

[RLTPepper]

My Nest Connect has been “offline” for almost a week. I’ve done all the troubleshooting and it never moves past the pulsing blue light. The WiFi works, never had an issue, Nest cameras all work fine. Every time I go to check the WiFi I get an NA024 Error. Any assistance? If I factory reset, then what happens to the lock?

[nerys]

Hi RLTPepper,

Thanks for posting in the community!

I'm so sorry to hear that the Nest Connect is having some error messages every time you try to connect it to the WiFi network. No worries, I'm here to help!

Nest Connect helps other Nest devices communicate, but it might attempt to connect to another device first, bypassing Wi-Fi setup. Here are some steps that might help:

• Restart the WiFi router, this can sometimes refresh the connection and resolve temporary issues.
• Try resetting the Nest Connect and re-adding it to your Wi-Fi network following the app instructions.
• Create another home structure and pair the device there

Hopefully, one of these steps will resolve the issue. Feel free to share any additional details or ask if you need further assistance!

Best regards,

Nery.