Nest Detect Offline/Won't respond

[alyoh]

hi, one Nest Detect on my system went offline & does not respond. attempted to hard restart but when holding down the button there is no response. troubleshooting suggests holding the button for 10-15 seconds and waiting for a light indicator., but nothing happens with the detect. I installed it along with 2 others at the same exact time & this is the only one with issues. seems like it's dead?

[Brad]

Hi there, 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

• Do you still need help with this issue?
• What troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[BV]

Hi. I am having the same issue with one of my Nest detect. Did you get any response from anyone? Did you manage to fix the issue?

[Brad]

@BV

You can definitely look into this Troubleshooting Guide for further assistance. I think it will help walk you through some steps to try to fix this issue. 

Best Regards,

Brad.

[BV]

Hi Brad. I have tried all the steps in the troubleshooting didn’t fix the issue, it’s still dead. Will warranty cover this issue?

[Brad]

@BV

I am terribly sorry to hear about your Nest Detect issue! I would love to look into creating a case for you. I can imagine it’s been quite frustrating being without a working device. We will need to look into this further in order to best assist you.

We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 

Please let me know if you need any further assistance!

Best Regards,

Brad.

[BV]

Hi Brad. Not sure you are seeing the right post. My issue is not with the camera. I have a Nest Security System with two detect sensors. One of them went offine last week. I followed all the instructions in the troubleshooting steps. Nothing helped and the detect is still dead. I am wondering if you could help me more with any steps that’s not in the troubleshooting instructions. Or Warranty will cover this issue. Hope I made my case clear. Please let me know if you need more info, so that you can help me. Thanks. 

[Brad]

@BV

I am sorry I just typed the wrong product. I am still looking into this Replacement inquiry. However, please be aware that the Nest Detect has been discontinued as of the 15th of October. Meaning that the stock may not be available. I will do my best to create a case for you, and see if we can get a replacement or not.

Best Regards,

Brad.

[BV]

Thanks Brad. I appreciate your help. 

[BV]

Hi Brad. Do you have any updates for me about the Nest detect issue?

[BV]

Hi Brad. Do you have any updates for me about the Nest detect issue

[Brad]

@BV

Thank you so much for your patience! I can send through the request for a refund, I just do not have a confirmation that we can replace it as it just depends on if we have the stock to replace them. I am afraid all I can do is send in the request for you. If you wish for more than that, please reach out to Support. 

Best Regards,

Brad. 

[BV]

Hi Brad. I received an email from Nest support asking for more details. I did respond to that email and hopefully that will help me with resolving this issue. Thanks for your help. 

[BV]

Hi Brad and all in the community blog

Support didn’t help to replace the detect due to expired warranty. The Detect broke all of a sudden without any mistake from my end. It’s unfortunate that Google decided to stop selling Nest guard within few years of releasing the product. It’s really inconvenient that they don’t sell new Detect sensor or provide a replacement even if I was ready to pay for it. Bad customer support and google is penalizing the customer for buying their Nest products. I have a bunch of Nest cameras and smart speakers at my smart home. I have made a decision to stop buying any more Nest products in the future and cancel my Nest aware subscription and probably move to Alexa based smart home products in the near future. Thanks.