Nest Tamper Alarm Keeps Going Off for no Reason

[fiservedpi]

Have had the nest x yale lock for 6 years never had a problem and love it. About 2 months ago for the first time ever the tamper alarm went off when no one was home (didn’t even know there was such a feature) now it has gone off 3 times in 2 months for apparently no reason at all, the only way to clear it is to remove all the batteries and restart. 
why is this happening? 
how do I prevent this? 

[cifuentesj]

Hi @fiservedpi,

Thank you for your timely post and the comprehensive information you've provided. I've reviewed the input and understand that you have a Nest x Yale Lock and you're encountering issues with the tamper alarm going off. I'm here to help you troubleshoot and find a solution together.

To assist you further, please attempt the following questions:

• Are there any other devices that experience issues with the Wi-Fi?
• When did the issue start?
• What are the troubleshooting steps you've already tried?
• Have you experienced any power outages in your area?
• Were there any recent changes to your environment, such as a change in Wi-Fi network or relocation of the device?
• What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

You can do this in the interim:

• Restart your device.

• Perform a factory data reset on your Nest x Yale Lock. This article provides instructions on how to execute a factory data reset: Factory reset the Nest × Yale Lock.

Please keep me posted and let me know how it goes.

Warm regards,

Jeremy.