Nest Yale X Lock Passcode Setup

[EuphoniumistDom]

We can see the lock in the Nest and Home apps. However, trying to finish setup and enter passcodes. We continue to get " Something went wrong" when trying to create unique passcode. Attempted on Pixel 7 and Samsung device and got the same result. Tried 4, 6, and 8 digit unique codes.  Cannot complete setup as a result. We've already factory reset and tried again. The lock is visible in the Nest and Home apps. 

[Schnyke]

I have the exact same problem, I chatted with Google who sent me to Yale. Yale had no answer and sent me a replacement thinking it was the lock itself. Same exact problem on a brand new lock. Without this feature to assign codes to guests or change family member codes really defeats the purpose of the lock for me. 

[Lance_L]

Hi everyone,

I’m sorry you’re having issues with the Nest x Yale Lock. I understand your concern about your device not working as it should, and I appreciate your reports here in the Community.

I'd love to dig deeper into this issue. Have you tried switching your mobile device from Wi-Fi to mobile data?

Let's try to check first if the Nest app has any available updates.

Follow the steps below:
 

1. Check for any iOS or Android updates.
2. Uninstall the Nest app, restart your phone, and then reinstall the app.
3. Try setting up a passcode again.

Let me know how it goes.

Best,

Lance

[Lance_L]

Hello everyone,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Lance

[Schnyke]

I did try your suggestions and I am still unable to utilize passcodes. Same problem is still occurring. 

[Lance_L]

Hi Schnyke,

Thanks for getting back to me. Since the steps didn't work on your end, I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.

Best regards,

Lance

[Schnyke]

The form is filled out.

[Lance_L]

Hey Schnyke,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Cheers,

Lance

[Schnyke]

Have not heard from anyone after submitting the form. 

[Lance_L]

Hello Schnyke,

I apologize for the delayed response. I’ve sent a follow-up to the team working on your case. Hang tight; the team will let you know once we have more information to share.

Best,

Lance

[Lance_L]

Hello EuphoniumistDom,

I wanted to check in and see if you still needed any help. Have you had a chance to try the suggestion above? If so, how did it work out?

Regards,

Lance

[Lance_L]

Hey EuphoniumistDom,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Cheers,

Lance

[EuphoniumistDom]

Finally got it! 

[Schnyke]

That is great you got it to work, any tips?

[TC23]

I am having the same issue with a newly installed Nest Yale lock. I can’t seem to creat a passcode for entry although I have created the master password. Please advise.

[Lance_L]

Hello TC23,

Thanks for reaching out to our Community. I'm sorry to hear that you're having trouble with your Nest x Yale Lock. I'm here to help you get it sorted out.

Please try the steps outlined above and let us know if the issue persists.

Keep me posted.

Best,

Lance

[Lance_L]

Hey EuphoniumistDom,

That’s awesome! I’m glad to hear that the issue has been resolved. Thanks for sharing your resolution with our Community.

@Schnyke, can you please try the steps that worked for EuphoniumistDom? Let me know if that helps.

Best regards,

Lance

[EuphoniumistDom]

We finally got it to work. I uninstalled the Nest app and factory reset the lock. The lock was still showing in Google Home app btw. I ran the setup wizard again and placed the bridge in a different location. I don't have a sure fix for it, but I did want to update that it is working properly now.