Nest Yale door lock and the app

[Rtzp]

Hi everyone, more frequently than not I am having this continuous issue with my front door beat lock disconnecting from the app. It so how’s the door isn’t connecting , and then I’ll reset the device , re add everything and it will happen again. 

[janthadeus]

Hi Rtzp,

I’m sorry to hear that. No worries, we’ll sort this out — a few questions: what’s the status light of your Nest x Yale Lock? How far is your Nest x Yale Lock and Connect from the router? Are the batteries of your lock fresh and standard AA alkaline batteries? Are there other devices connected to the same Wi-Fi? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device?

Looking forward to your response.

Thanks,

JT

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT