Nest Yale lock not allowing new guests

[Adamd]

I’m unable to add guest codes for home entry only. Is this something still controlled by the Nest app, or Google home now?  I’ve seen several people ask this question but did not find an actual answer. 

Basically I want to be able to issue guest codes with schedules and expiration dates, but when I went to “add guest” in the Nest app, it asked for the persons name and then says “something went wrong, please try that again.”

Anyone have a solve for this? 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 

Brad.

[Adamd]

Yes please 

[Brad]

@Adamd

Besides schedules, etc. you should still be able to add guest codes. I would suggest Factory Resetting your Yale lock, or just starting with a good restart and try again. Restarting and factory resetting your Google Nest camera or doorbell will have different results:

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

You can find this information, plus additional information on this process here.

Best Regards,

Brad

[Adamd]

Hi Brad- I do not believe this is  a solution because I have multiple nest locks and am unable to add guest codes to any of them. 

[Brad]

@Adamd

You can definitely add in guest codes, I was not denying that. Now what will fix this issue for you, that I would suggest you reach out to Support for.

Best regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regards,

Brad

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.

Best regards,
Brad