Nest connect. Problems when checking connectivity.

[JonaD92]

After adding the product and connecting it to the wifi network. The app asks me to check connectivity with the nest unplugged but the light always turns yellow even when moving the nest in different locations (near or far from the modem or Yale it doesn't matter).

[Jeremyg]

Hi @JonaD92!

Thanks for reaching out to the community. I'm sorry you're having trouble connecting to your Nest Connect when you check for connectivity, but no need to worry; help is here. We appreciate all of your previous troubleshooting efforts. I need to know a few things about your Nest Connect in order to provide you with a better resolution.

• Has the device been paired before?
• Is it a solid yellow light or a blinking one?
• Can you connect to the internet with other devices?
• Are there any other devices that experience issues with the Wi-Fi?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair?

I'll be waiting for your response; any additional details you can provide will be helpful.

Best regards,

Jeremy.

[JonaD92]

Hi Jeremy,

- Yes, it has been paired before. Exactly in the same place where the nest is now. Before it was paired using another wifi network. However, I changed my wifi and didn’t know how to connect it to another network and then decided to restart the nest again. Here it was where the problem came up.

- solid yellow light

- yes, I can connect to the internet with other devices like cellphone, tv or computers. 
- no devices next to. 2-3 meters away there is a tv, the internet modem and a DVR camera.

Is it possible I have to replace it for a new model? I have had it for around 2 years approximately. I have tried to put it in another location closer to the door but it didn’t work.

Thanks in advance for your response.

[Jeremyg]

Hi @JonaD92!

Thank you for your reply. I appreciate the time you took to perform the troubleshooting steps. I'm happy to continue assisting you.

For now, we recommend that you take a look at this link, Troubleshoot offline or disconnected Nest Connect.

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,
Jeremy.