Nest connect stopping connecting to the lock.

[Vinny207]

The WIFI connection stopped working 2/28. The lite is green. I tried resetting and nothing works

[Derickf]

Hi @Vinny207,

Thanks for reaching out to the community. I'm sorry to hear that your Nest Connect stopped connecting to your Nest X Yale Lock, and the issue persisted after resetting the device. Don't worry; help is here.

To gather all the necessary information and provide you with the best assistance, please answer the following questions:

• Have you received an error code on the Nest app?
• Have you tried to make a Wi-Fi update on the Nest Connect?
• Have you checked the battery level in your Nest X Yale Lock?
• Do you still have the devices on the Nest app?
• Did you change your Wi-Fi services?

I’ll be waiting for your reply.

Best regards,

Derick.